AV general support

On-call assistance when you need it

AV general support

If you’re relying on RMIT University’s audio visual (AV) equipment to get your message across, you want to know there’s fast back-up support available if something goes wrong.

That’s just what our AV support technicians provide. Meeting room or lecture theatre, teaching or non-teaching space – our expert crew are on the ground and ready for action at our City, Bundoora and Brunswick campus.

We offer a priority service for all teaching spaces, which means you’ll have a technician on-site within 15 minutes of raising an AV equipment issue.

And if you’re new to the world of audio visual, the team are available to provide on-site equipment instruction. They’ll run through the basics and advise you on the features, so you’ll be up to speed in no time.


Here’s what you get:

  • management of RMIT owned audio visual equipment – including maintenance and replacement
  • on-site instruction on RMIT owned AV equipment use.

Please note – room bookings, formal classroom and group training, as well as instruction on the use of non-RMIT owned equipment are outside the scope of this service.


Ready to get on with IT?

To log a service request, complete the myTechSupport form or contact the Service and Support Centre.

AV general support availability:

  • City and Bundoora campus: 8.30am - 9.30pm Monday to Friday
  • Brunswick campus: 8.30am - 4.30pm Monday to Friday.

In teaching spaces, we’ll respond to AV equipment issues within 15 minutes. For equipment issues in other areas, we’ll aim to be in touch or on-site within 40 minutes.