Service and Support Centre

RMIT University provides staff and students with assistance for all information technology queries.

How to contact us

Phone

+61 3 992 58888

For critical issues and advice

Service & Support Portal

rmit.service-now.com/serviceandsupport

For non-urgent requests and queries

Walk-up support

See locations below

For face-to-face help on campus

Community help 24/7

myCommunity

community.its.rmit.edu.au

For self-help guidance and discussion

Hours of operation

From 31 January – 2 December 2017

Phone support

Monday to Friday 8.00 am to 8.00 pm

Saturday 8.30 am to 4.30 pm

Switchboard

Monday to Friday 8.30 am to 5.30 pm

From 31 January - 14 December 2017

AV loans

Monday to Friday – 9:00 am to 5:00 pm

Walk-up support locations

From 31 January - 2 December 2017

Swanston Academic Building (SAB) – Building 80 Level 3 - Monday to Friday 8.00 am to 8.00 pm, and Saturday 8.30 am to 4.30 pm.

Bundoora Library - Monday to Friday - 9.00 am to 5.00 pm

Brunswick Library - Monday to Friday - 9.00 am to 5.00 pm

Carlton Library - Monday to Friday - 11.00 am to 2.00 pm

(Due to the NAS project, the service point in Swanston library will reopen TBA)

Tracking requests

Service and Support Centre requests can now be logged and tracked using the Service and Support website.

image

Ask, share and talk IT

myCommunity

Status of IT services

Keep an eye on upcoming outages