Course Title: Building Quality Organisations

Part A: Course Overview

Course Title: Building Quality Organisations

Credit Points: 12.00


Course Code




Learning Mode

Teaching Period(s)


City Campus


115H Aerospace, Mechanical & Manufacturing Engineering

Distance / Correspondence or Face-to-Face

Sem 1 2006,
Sem 2 2006,
Sem 1 2007,
Sem 2 2007,
Sem 1 2008,
Sem 2 2008,
Sem 1 2009,
Sem 2 2009,
Sem 1 2010,
Sem 2 2010,
Sem 1 2011,
Sem 2 2011,
Sem 1 2012,
Sem 2 2012,
Sem 1 2013,
Sem 2 2013,
Sem 1 2014,
Sem 1 2015,
Sem 2 2015,
Sem 1 2016


City Campus


115H Aerospace, Mechanical & Manufacturing Engineering

Face-to-Face or Internet

Sem 2 2014


City Campus


172H School of Engineering

Distance / Correspondence or Face-to-Face

Sem 1 2017,
Sem 2 2017

Course Coordinator: Dr Lucy Lunevich

Course Coordinator Phone: +61 3 9925 6278

Course Coordinator Email:

Course Coordinator Availability: Contact coordinator for availability

Pre-requisite Courses and Assumed Knowledge and Capabilities


Course Description

This course introduces you to the quality management system applicable to any business, which is coordinated activities to direct and improve an organisation with regard to quality. The systems which improve productivity and business culture, sustains resilience, supports innovation and adaptation of the organisation.

Specific emphasis is placed on the application of organisational theory and practice, human resource management strategies, the hidden driver of excellence.

The course discusses Total Quality Management such as Six Sigma, ISO, Lean Manufacturing, which addresses all areas of an organisation, emphasizes customer satisfaction, and uses methods and tools for continuous improvement.

This course examines in detail:
What makes an organisation successful?
Why the emotionally intelligent organisation can adapt and innovate in any economic conditions?

Objectives/Learning Outcomes/Capability Development

This course contributes to the following Program Learning Outcomes:

Needs, Context and Systems

  • Exposit legal, social, economic, ethical and environmental interests, values, requirements and expectations of key stakeholders

Professional Practice

  • Demonstrate effective team membership and team leadership
  • Communicate in a variety of different ways to collaborate with other people, including accurate listening, reading and comprehension, based on dialogue when appropriate, taking into account the knowledge, expectations, requirements, interests, terminology and language of the intended audience
  • Display a personal sense of responsibility for your work
  • Demonstrate orderly management of self, and professional conduct. 

On completion of this course you should be able to:

  1. Identify key influences of an organisational structure and utilise this to improve quality,
  2. Apply human resource management concepts to HR planning, job analysis and design, recruitment, skills training, and business strategic plan,
  3. Select, promote and improve strategic quality management systems to support continuous improvement practice.

Overview of Learning Activities

Lectures, tutorials, case-study, groups projects, provides instruction and opportunity for case study investigation on general principals and application of Organisational Theory, HRM. Quality Management and continuous improvement strategies in technology and engineering – based organisations.

Overview of Learning Resources

  • Online materials (modules), references, books
  • Lecturers Presentations
  • Videos
  • Face to face consultations as required by a student
  • Review of the draft assignments to provide feedback to a student prior to the submission of the final assignments.

Overview of Assessment


X This course has no hurdle requirements.

☐ All hurdle requirements for this course are indicated clearly in the assessment regime that follows, against the relevant assessment task(s) and all have been approved by the College Deputy Pro Vice-Chancellor (Learning & Teaching).

Assignment 1: Organisational Theory and Practice
Weighting 30%
Related course learning outcomes: 1

Assignment 2: Human Resource Management
Weighting 30%
Related course learning outcomes: 2

Assignment 3: Continuous Improvement
Weighting 40%
Related course learning outcomes: 3