Course Title: Service Quality Management

Part A: Course Overview

Course Title: Service Quality Management

Credit Points: 12


Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG1074

City Campus

Undergraduate

625H Economics, Finance & Marketing

Face-to-Face


Course Coordinator:

Course Coordinator Phone: +61 3 9925

Course Coordinator Email:@rmit.edu.au



Objectives/Learning Outcomes/Capability Development



Overview of Learning Activities


Overview of Learning Resources


Overview of Assessment