Course Title: Statistics of Quality Control and Performance Analysis

Part A: Course Overview

Course Title: Statistics of Quality Control and Performance Analysis

Credit Points: 12.00


Course Code




Learning Mode

Teaching Period(s)


City Campus


145H Mathematical & Geospatial Sciences


Sem 2 2006,
Sem 1 2008,
Sem 1 2009,
Sem 2 2011,
Sem 2 2013,
Sem 2 2015


City Campus


171H School of Science


Sem 2 2017,
Sem 2 2019,
Sem 1 2021,
Sem 1 2023

Course Coordinator: Mali Abdollahian

Course Coordinator Phone: +61 3 99252248

Course Coordinator Email:

Course Coordinator Location: 15.04.06

Course Coordinator Availability: By appointment, or email

Pre-requisite Courses and Assumed Knowledge and Capabilities

You should have a good knowledge of basic statistics at least at the level of MATH1324 Introduction to Statistics.

Course Description

This course provides important knowledge and skills for the applied scientist who needs to monitor and improve the quality of service or industrial processes. The course includes extensive use of various statistical computing software to analysis and evaluate the performance of services.

Objectives/Learning Outcomes/Capability Development

This course contributes to the following Program Learning Outcomes for MC004 Master of Statistics and Operations Research and MC242 Master of Analytics:

Knowledge and technical competence

  • An understanding of appropriate and relevant, fundamental and applied mathematical and statistical knowledge, methodologies and modern computational tools.


  • The ability to bring together and flexibly apply knowledge to characterise, analyse and solve a wide range of problems
  • An understanding of the balance between the complexity / accuracy of the mathematical / statistical models used and the timeliness of the delivery of the solution.


  • The ability to effectively communicate both technical and non-technical material in a range of forms (written, electronic, graphic, oral), and to tailor the style and means of communication to different audiences.  Of particular interest is the ability to explain technical material, without unnecessary jargon, to lay persons such as the general public or line managers.


On completion of this course you should be able to:

  1. Elucidate techniques and concepts of Statistical Quality Control, Quality Assurance, Performance Analysis and Multi stream process control.
  2. Construct the appropriate Quality Control charts / Forecasting and critically discuss the role of such charts / models in monitoring a process.
  3. Assess the ability of a process to meet customer expectations.
  4. Develop an appropriate quality assurance plan to assess the ability of the service to meet its required national and international quality standard.

Overview of Learning Activities

  • Lectures where underlying theory will be presented.
  • Regular computer laboratory class that will reinforce the material covered in   lectures and independent study.
  • Assignments to practice the usage of software packages.

Overview of Learning Resources

A list of recommended texts will be provided.

You will have access to extensive course materials made available via the online RMIT Learning Hub (myRMIT), including digitised readings, lecture notes, a detailed study program, external internet links and access to RMIT Library online and hardcopy resources.

Library Subject Guide for Mathematics & Statistics

Overview of Assessment

This course has no hurdle requirements. 

Assessment Tasks: 

Assignment 1 Practical package utilisation and report writing on control charting  
Weighting 30% 
This assessment task supports CLOs 1, 2  

Assessment Task 2: Online Formative Assessment  
Weighting 30% 
This assessment task supports CLOs 1, 2, 3 

Assessment Task 3: Practical package utilisation and report writing on Performance Analysis and Quality Assurance  
Weighting 40%
This assessment task supports CLO 1, 2, 3, 4