Course Title: Knowledge Management Technologies

Part A: Course Overview

Course Title: Knowledge Management Technologies

Credit Points: 12

Course Code




Learning Mode

Teaching Period(s)


City Campus


620H Business IT and Logistics


Sem 2 2006,
Sem 2 2007,
Sem 2 2008,
Sem 2 2009,
Sem 2 2010,
Sem 2 2011

Course Coordinator: John Terrell

Course Coordinator Phone: +61 3 9925-5694

Course Coordinator

Pre-requisite Courses and Assumed Knowledge and Capabilities

Pre-requisite courses:  BUSM2389: Information and Knowledge Environments 1 & ISYS2056: Business Computing 1

To participate in this course students must have a basic understanding of information technology, its use, design and implementation (as is covered in ISYS2056: Business Computing 1) and a basic understanding of the role of the information and knowledge management professional in society (as is covered in BUSM2389: Information and Knowledge Environments).

Course Description

Knowledge Management Technologies is a first year course that explores the electronic technologies necessary to support information and knowledge management. It focuses on explicit knowledge and the methods used in the current digital environment to represent this knowledge in documentary form. Students will examine the creation of digital documents including file types for text, graphics, word processing, document exchange and document interchange. Students will be able to understand the concepts of compound, virtual and active documents. Metadata, HTML, SGML and XML are introduced. The methods used to specify and articulate the basic document attributes of presentation, structure, content and context are practised.

This course further develops technological capability by building on the end-user level computing skills and problem solving perspective offered in ISYS2056 Business Computing and the discipline specific context offered in BUSM2389 Information and Knowledge Environments 1.

Technological capability is further developed in the context of the management of information and knowledge repositories in the courses ISYS2357 Content Management and ISYS2065 Relational Database Design and Development


If you are undertaking this course in Melbourne from semester 2, 2012 onward your class will be held in a device-equipped teaching space. Each student group will have access to a laptop. It is however recommended that you have access to a mobile computing device to allow greater flexibility in terms of where you can work on campus both in and outside class times.

Objectives/Learning Outcomes/Capability Development

This course examines the technology underlying the creation, capture, storage and dissemination of information in organisations and society.

Students will gain an understanding off the nature of documents and their dissemination and use.

You will be able to identify and work with different elements of document structure and description; document markup; hypertext structures; linear and nonlinear documents; multimedia documents; metadata.

The course aims to give students extensive practise at creating a range of document types from simple documents to compound hypertext documents and structured XML document sets incorporating several media.

You will become familiar with indexing techniques and standards through the application of metadata.

Overview of Learning Activities

Students will be introduced to document concepts and through practical exercises examine the types of documents used within organisations and the way in which these documents are created.

Students will discuss the ways in which the content, structure and presentation of documents is described by markup languages such as SGML and HTML.

They will also explore the idea of non-linear documents and demonstrate how HTML is used to create documents for the World Wide Web.

The overall intention is to provide students with a basic ability to use technology to create and manage a range of document types from simple documents to compound hypertext documents incorporating several media.

Students will examine the use of technology to assist the classification and retrieval of documents.

Overview of Learning Resources

Readings will be distributed in lectures, or be available on the the Internet.

Overview of Assessment

Assessment comprises two assignments, homework exercises and a class test.