Course Title: The Practice of Mediation

Part A: Course Overview

Course Title: The Practice of Mediation

Credit Points: 12

Course Code




Learning Mode

Teaching Period(s)


City Campus


365H Global, Urban & Social Studies


Sem 2 2013,
Sem 2 2014

Course Coordinator: Dr Michele Ruyters

Course Coordinator Phone: +61 3 9925 2537

Course Coordinator

Course Coordinator Availability: By appointment

Pre-requisite Courses and Assumed Knowledge and Capabilities

You should have satisfactorily completed the prerequisite courses Alternative Dispute Resolution (HWSS1144) before you commence this course. Alternatively you may be able to demonstrate the required skills and knowledge before you start this course. Contact the Course Coordinator if you think you may be eligible for recognition of prior learning. Further information:

Course Description

This course is the third in a sequence of three courses in the theory and practice of Alternative Dispute resolution. In this course you will develop your knowledge and skills of delivering mediation as a formal dispute intervention. Mediation as defined by the National Alternative Dispute Resolution Advisory Council (NADRAC) is a process in which the parties to a dispute, with the assistance of a neutral third party, the mediator, identify the disputed issues, develop options, consider alternatives and endeavour to reach an agreed resolution.

The effective and efficient delivery of mediation requires a range of complementary procedural and communication skills. Building upon what you learned in Alternative Dispute Resolution (HWSS1144) this course addresses the facilitation and evaluation of the full compass of the Facilitative Mediation model at an advanced level. Focused attention is given to maintaining mediator objectivity and neutrality; dealing with difficult parties; delivering mediation in a culturally diverse context; working with an interpreter; formulating a consensus agreement and debriefing the mediation process.

Objectives/Learning Outcomes/Capability Development

In the course you will develop the following graduate capabilities:

  • use effective communication skills relevant to professional practice
  • demonstrate commitment to the highest ethical standards
  • effectively work within culturally diverse contexts including the indigenous community

Upon successful completion of the course you will be able to:

  • explain the constituent phases and transitions in the Facilitative Mediation process.
  • apply active listening skills in the context of the Facilitative Mediation process.
  • paraphrase, reframe and summarize dialogue in the context of the Facilitative Mediation model.
  • apply advanced techniques in maintaining mediator neutrality
  • reflect upon the ethical issues and dilemmas associated with the delivery of mediation in a pluralist, multi-cultural community.
  • apply respectful professional standards in a mediation context.

Overview of Learning Activities

Learning activities will include interactive workshop activities focusing on group-based discussion and scenarios that concentrate on the procedural and communication skills required for the delivery of the Facilitative Mediation process. problem solving tasks. Course learning materials will be made available in a range of formats, which may include lectures, guest speakers and online media.

Overview of Learning Resources

RMIT will provide you with resources and tools for learning in this course through our online systems. In addition a textbook and a selection of reference material associated with mediation scenario roll plays will be made available.

Overview of Assessment

You will be assessed on how well you meet the course’s learning outcomes and on your development against the program capabilities. Assessment may include role plays, and critical evaluations of role plays and the performance of mediation. Feedback will be given on all assessment tasks.

  • If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
  • A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.
  • Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: