Course Title: Digital Health Service Delivery

Part A: Course Overview

Course Title: Digital Health Service Delivery

Credit Points: 12.00

Course Coordinator: A/Prof Sonja Cleary

Course Coordinator Phone: +61 3 9925 7446

Course Coordinator Email:

Course Coordinator Location: 201.07.017

Pre-requisite Courses and Assumed Knowledge and Capabilities


Course Description

Health services are and will increasingly be delivered differently in digital societies, including through different channels such as virtual care and are using a far wider range of data, information and knowledge to inform practice. Digital Health Service Delivery takes a practical view on how clinicians – doctors, nurses, allied and complementary health professionals – embed digital health into patient engagement and the delivery of healthcare in different settings and for different communities. You will appraise factors associated with safe and effective digital health delivery, including related ethical, cultural and socio-technical issues.

Topics include investigating the explosion in consumer health technologies and it’s the associated implications for healthcare, examining the capabilities required for clinicians and organisations to effectively and safely deliver care in digitally enabled settings, and formulating a view of the future of health and healthcare.

Objectives/Learning Outcomes/Capability Development

This course contributes to the following Program Learning Outcomes for GC191 Graduate Certificate in Digital Health:

  • PLO 2 - Evaluate the importance of data, information and knowledge management in digital health and the implications for effective governance in both health service delivery and citizens’ rights.
  • PLO 3 - Analyse contextual considerations, including regulation, policies and standards, socio-economic, socio-technical and cultural sensitivities, funding, workforce and other capabilities, to the provision of digital health services.

On successful completion of this course you should be able to:

  1. 1. Analyse the implications of digital health for clinical practice, prioritising patient, consumer and citizen experiences to support culturally appropriate healthcare.
  2. Determine the key ethical, cultural and socio-economic factors in the use of digital health business models, service delivery modes and technologies.
  3. Critically analyse the use and integration of consumer health technologies and develop principles for effective use of these technologies in healthcare practice.
  4. Recommend the skills and capabilities required for clinicians and organisations to effectively and safely deliver healthcare in digitally-enabled settings.

Overview of Learning Activities

This course uses highly structured learning activities to guide your learning process and prepare you for your assessments. The activities are a combination of individual, peer-supported and facilitator-guided activities, and where possible project-led, with opportunities for feedback throughout. 

Authentic and industry-relevant learning is critical to this course and you will be encouraged to critically evaluate what is happening in your industry and reflect on your experience to provide further insights. 

Social learning is another important component and you are expected to participate in class and group activities, share drafts of work and resources and give and receive peer feedback. You will be expected to work efficiently and effectively with others to achieve outcomes greater than those that you might have achieved alone. 

The learning activities will enable you to understand course learning resources and apply that learning to improve your own practice, for example by producing real-world artefacts and engaging in scenarios and case studies.

Overview of Learning Resources

Each learning activity contains the core resources, such as videos, podcasts, readings, templates, articles, industry tools and/or communities that you will need to complete that activity, or links to those resources.  

Additional learning resources designed into the course, will be clearly marked as supplemental. If your course teaching team finds additional resources during course delivery which they think can support or be of interest to the class cohort, these will be made available as required during the teaching period.  

In your class environment, besides your learning activities you will also find 

  • All assessment information (assessment briefs) 
  • A course information page with a study schedule, 
  • Various communication tools to facilitate collaboration with your peers and facilitators, and to share information  

Learning Resources are also available online through RMIT Library databases and other facilities.

Overview of Assessment

This course has no hurdle requirements.

Assessment Tasks

Assessment Task 1: Comparative Health infographic and rationale

Weighting 30%

This assessment task supports CLOs 1, 2 & 3

Assessment Task 2: Consumer health technology report

Weighting 40%

This assessment task supports CLOs 2, 3 & 4

Assessment Task 3: 5-year Capability Roadmap

Weighting 30%

This assessment task supports CLOs 3 & 4