Ask the Library
Chat with Library staff, email or call if you need help with using the Library.
Ask a library question by email or phone:
Melbourne students (via RMIT Connect)
If your question is not urgent, or if you feel it is too complex to use a chat, send it using RMIT Connect.
- Log in to RMIT Connect
- Go to Services, then select Library
- Submit your question
Or call us on (03) 9925 2020.
RMIT staff and researchers
For urgent questions, please use the chat service or contact your Liaison Librarian.
Otherwise, email firstname.lastname@example.org or call us on (03) 9925 2020.
Vietnam students and offshore students
Please email your questions to email@example.com.
CAVAL and ULANZ students, and the public
Please email your questions to firstname.lastname@example.org or call us on (03) 9925 2020.
When can I expect an answer?
Help is available on Melbourne time.
- Monday to Thursday: 9am-8.30pm
- Friday: 9am-7.30pm
- Weekends and public holidays: 10am-4.30pm
If you email your question when we are closed, we will respond on the next business day.
Disclaimer: We reserve the right not to answer questions that are inappropriate or beyond the scope of the service.
Privacy: Your comments about the service may be used for marketing and promotional purposes, but will be stripped of any identifying information.