Service teaching dispute resolution process (Appendix C to Service teaching policy)

Circumstances may arise which lead to a dispute between the provider and the commissioner(s) of service teaching. Such disputes could include disagreement about an element of an existing service teaching arrangement (such as the quality of the service teaching), details of proposed courses to be included in a new or revised program, the restructuring of an existing program that includes service taught courses, the duplication of teaching expertise and courses across schools, or the academic unit in which the expertise for a given discipline most appropriately belongs.

Should any such dispute arise, the following resolution processes will be followed:

  • Where any dispute arises or either commissioner (s) or provider is (are) dissatisfied with the performance of the other party, the parties concerned shall endeavour to resolve the issues informally through discussion in the first instance.
  • In all cases, appropriate effort and goodwill will be exercised with a view to resolving disputes at local level wherever possible (program, discipline or School).
  • Where issues remain unresolved following informal discussion, details of the issues under dispute should be notified in writing and formal discussions about the problem areas should be held between the parties concerned including relevant staff members and Head(s) of School(s).
  • Outcomes of these discussions including proposed improvements and strategies for their achievement must be documented. The parties to the dispute are expected to commit to resolution of issues; the timeframe for this should be within the next study period where possible.
  • Where there have been two cycles of the course being taught and the dispute has not been resolved satisfactorily, the commissioner is entitled to withdraw from the agreement and develop alternative strategies for service delivery following referral to the Pro Vice-Chancellor(s) (Academic College).
  • Where resolution cannot be achieved, the matter should be referred to the Pro Vice-Chancellor(s) (Academic College) or their nominated delegate(s) with notification including the nature of the problem, strategies which have been undertaken to resolve the matter and a summary of the consultation and negotiation process to date. The Pro Vice-Chancellor(s) (Academic College) will assume leadership in facilitating the matter through further negotiation and resolution.
  • In the unlikely scenario that the matter cannot be resolved by the Pro Vice-Chancellor(s) (Academic College) it should be referred to the Deputy Vice-Chancellor (Academic) who will consider the circumstances, take advice from the relevant Pro Vice-Chancellor(s) (Academic College) and Schools and provide a final decision on the matter under dispute.

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