About Document Delivery Services
Who can use our services?
- Academic and general staff with work related research needs
- Postgraduate students
- Undergraduate and TAFE students
- Open Universities Australia (OUA) students
- Remote students (students residing outside Met Zone 2 or in states other than Victoria)
- Students studying outside Australia (offshore students) - copies only
- Special borrowers - please contact us prior to requesting
- RMIT Vietnam-based students and staff can request chapter copies and journal articles. Staff can also request postal loans via courier of RMIT University books.
What can you request?
- Copies of journal articles, conference papers and book chapters.
- Loans of books, audiovisual items and reports.
- Journals from our off-site storage facility at CAVAL Archival and Research Materials Centre (CARM2)
- Purchase of theses, standards and other items not available for loan can be arranged. Payment must be authorised by the requestor prior to orders being placed.
- Copyright restrictions apply.
What if I want something urgently?
For urgent requests, please contact us by email: email@example.com or call 9925 2020 during office hours, Monday to Friday 8:30am to 5pm.
Does it cost me anything?
The Library pays other libraries for items received with the expenditure deducted from the Library budget. Occasionally items are expensive to obtain and we will ask you to contribute to the cost. We will only proceed after receiving advice from you.
How long will it take?
- Cross campus copies: 3-5 days
- Copies from other libraries: 3-5 days
- Copies of journals, loans of journals from off-site storage: 2 - 4 days
- Loans from other libraries: 1-2 weeks
- Overseas loans: 2-4 weeks
- Postal loans for remote students: 5 days
Turnaround time depends on a variety of factors including accuracy of details provided, the supplier availability and the time spent in transit.
Interlibrary loans and postal loans are not available to students and staff residing overseas (offshore).
The Australian Copyright Act governs the making of photocopies or other reproductions of copyrighted material.
The Act states that copied materials are to be used for research or study and no other purpose and that the amount copied is in accordance with the copying limits laid down in the Act.
These fair dealing limits are as follows:
- A “reasonable portion” 10% or one chapter of a published literary or dramatic work,
- One article from an issue of a periodical,
- More than one article from the same issue of a periodical provided the articles are related to the same research or course of study.
Please note: more than a “reasonable portion” may be copied if the material is not available within a reasonable time at an ordinary commercial price.
The Library reserves the right to refuse to accept a request if, in its judgments, filling the order would involve violation of copyright law.