Course Title: Deliver a service to customers
Part A: Course Overview
Program: C2189 Certificate II in Air-conditioning Split Systems
Course Title: Deliver a service to customers
Portfolio: Vocational Education
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Contact: Program Manager
Course Contact Phone: +61 3 9925 4468
Course Contact Email: engineering-tafe@rmit.edu.au
Course Description
This unit covers the interacting with customers to identify and meet their service needs. It encompasses following community and enterprise policies and standards, identifying customer needs, identifying and resolving problems/issues and maintaining product/service quality.
Pre-requisite Courses and Assumed Knowledge and Capabilities
Nil.
National Competency Codes and Titles
National Element Code & Title: |
UEENEEC010B Deliver a service to customers |
Elements: |
1. Interact with customers. 2. Identify customer needs. 3. Deliver a service to customers. |
Learning Outcomes
Overview of Assessment
Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.