Course Title: Carry out interactive workplace communication
Part B: Course Detail
Teaching Period: Term2 2015
Course Code: EMPL5839C
Course Title: Carry out interactive workplace communication
School: 130T Vocational Engineering
Campus: City Campus
Program: C2214 - Certificate II in Plumbing (Pre-apprenticeship)
Course Contact: Program Manager
Course Contact Phone: +61 3 9925 4468
Course Contact Email: engineering-tafe@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Program Manager - Warren James
Tel: +61 3 9925 4632
Email: warren.james@rmit.edu.au
Nominal Hours: 10
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Nil
Course Description
This unit of competency specifies the outcomes required to communicate effectively through oral, visual and written means of communication in order to facilitate work practices that are safe, meet specifications and provide quality outcomes.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CPCPCM2002A Carry out interactive workplace communication |
Element: |
1. Apply oral communication |
Performance Criteria: |
1.1. Oral instructions are received, clarified and confirmed. |
Element: |
2. Apply visual communication |
Performance Criteria: |
2.1. Visual communication used follows accepted industry practice or social convention. |
Element: |
3. Apply written communication and signage |
Performance Criteria: |
3.1. Written communication is accessed. |
Learning Outcomes
Refer to Elements
Details of Learning Activities
Learning activities include in class workbook activities and researching industry practices and standards. This may include online learning activities. Students are expected to undertake design, size and documentation to relevant industry standards to include sustainability and WH
Teaching Schedule
Session Number | Topic |
Learning Activities/Resources |
Elements/ Performance Criteria |
Assessments |
Session 1 |
1. Oral communication - Receive, clarify and confirm. - industry terminology - Phone and radio communication |
- Materials list confirmation given list - Role play over phone between employer and employee
|
1.1 - 1.5 | Assessment 1- Oral by face to face and by phone. |
Session 2 |
2. Visual communication. - Signage |
- OHS signage - Workshop signage requirements |
2.1 ,3.5 | Assessment 2 - signage recognition |
Session 3 |
3. Visual communication - Hand signals |
- Demonstrate various hand signals used within the industry
|
2.1, 2.2, 2.3, 2.4, 2.5, | Assessment 3 - Role play using hand signals |
Session 4 |
4. Written communication - Obtain and clarify written instructions including time, detail and place. - Work signage - Equipment and criteria for task - Completing a JSA for a task
|
- Fill out a JSA - Student obtain a MSDS for relevant materials - Record on a time sheet the task given including procedure, address of job, time taken for job and details of task. (Any issues recorded).
|
3.1 - 3.7 | Assessment 4 - JSA, time sheet with MSDS |
Learning Resources
Prescribed Texts
There are no prescribed textbooks. ‘Pearsons Basic Plumbing Service Skills 2nd edition’ |
References
Other Resources
MSDS
SWMS and JSA
Intranet
Overview of Assessment
Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards.
Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.
Assessment Tasks
Students are required to complete four different types of assessment tasks
1. Assessment 1- Oral by face to face and by phone. ( Weighting 30% )
2. Assessment 2 - signage recognition ( Weighting 30% )
3. Assessment 3 - Role play using hand signals ( Weighting 10% )
4. Assessment 4 - JSA, time sheet with MSDS ( Weighting 30% )
To successfully complete this unit, a student needs to be deemed competent (CA grade) in all both assessment tasks.
Grading Criteria:
NYC - Not yet competent
CA - Competence Achieved
DNS - Did not submit assessment
Assessment Matrix
Assessment Task | Element/ PC | Weighting |
Assessment 1 | 1.1 - 1.5 | 30 |
Assessment 2 | 2.1, 3.5 | 30 |
Assessment 3 | 2.1 - 2.5 | 10 |
Assessment 4 | 3.1 - 3.7 | 30 |
Other Information
Academic Misconduct
Students are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism in oral or written presentations is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is one’s own. Plagiarism is not acceptable.
The use of another person’s work or ideas must be acknowledged. Failure to do so may result in charges of academic misconduct which carry a range of penalties including cancellation of results and exclusion from your course.
Students are responsible for ensuring that their work is kept in a secure place. It is also a disciplinary offence for students to allow their work to be plagiarized by another student.
Students should be aware of their rights and responsibilities regarding the use of copyright material. It is strongly recommended that students refer to the Guidelines for Students at the RMIT University Homepage.
Course Overview: Access Course Overview