Course Title: Carry out interactive workplace communication

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: EMPL5839C

Course Title: Carry out interactive workplace communication

School: 130T Vocational Engineering

Campus: City Campus

Program: C2214 - Certificate II in Plumbing (Pre-apprenticeship)

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Program Manager - Warren James
Tel: +61 3 9925 4632

Nominal Hours: 10

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit of competency specifies the outcomes required to communicate effectively through oral, visual and written means of communication in order to facilitate work practices that are safe, meet specifications and provide quality outcomes.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CPCPCM2002A Carry out interactive workplace communication


1. Apply oral communication

Performance Criteria:

1.1. Oral instructions are received, clarified and confirmed.
1.2. Oral communication with others is clear, accurate and in a language suitable to the workplace.
1.3. Oral communication uses accepted industry terminology.
1.4. Oral communication using telephone or radio follows industry convention.
1.5. All oral communication is confirmed and acknowledged.


2. Apply visual communication

Performance Criteria:

2.1. Visual communication used follows accepted industry practice or social convention.
2.2. Attention of the communicating parties is obtained, confirmed and acknowledged.
2.3. Intention of the visual communication is clarified and confirmed at each step.
2.4. Visual communication that is unclear or ambiguous is questioned or visually cancelled.
2.5. Instances of unclear visual communication are followed up to avoid repeated problems.


3. Apply written communication and signage

Performance Criteria:

3.1. Written communication is accessed.
3.2. Instructions for job or daily activities are accessed and clarified.
3.3. Regulatory authorities' and workplace documentation required to record and report work to be undertaken is completed in accordance with workplace procedures for quality, time and detail.
3.4. Technical instructions relating to job process, criteria and equipment operations are accessed, interpreted and applied.
3.5. Regulatory and work signage is identified, clarified and responded to correctly.
3.6. Written detail is provided to maintain the individual's personal records.
3.7. Information bulletins, circulars or equivalent that impact on the individual are accessed and interpreted.

Learning Outcomes

Refer to Elements

Details of Learning Activities

Learning activities include in class workbook activities and researching industry practices and standards. This may include online learning activities. Students are expected to undertake design, size and documentation to relevant industry standards to include sustainability and WH

Teaching Schedule


Session Number  Topic                                                                 






Session  1

1. Oral communication

- Receive, clarify and confirm.

- industry terminology

- Phone and radio communication

 - Materials list confirmation given list

- Role play over phone between employer and employee


 1.1 - 1.5 Assessment 1- Oral  by face to face and by phone.
 Session 2

 2. Visual communication.

- Signage

 - OHS signage

 - Workshop signage requirements

 2.1 ,3.5  Assessment 2 - signage recognition
Session  3

3. Visual communication

- Hand signals

- Demonstrate various hand signals used within the industry


 2.1, 2.2, 2.3, 2.4, 2.5,  Assessment 3 - Role play using hand signals
Session  4

4. Written communication

- Obtain and clarify written instructions including time, detail and place.

- Work signage

- Equipment and criteria for task

- Completing a JSA for a task


- Fill out a JSA

- Student obtain a MSDS for relevant materials

- Record on a time sheet the task given including procedure, address of job, time taken for job and details of task. (Any issues recorded).




 3.1 - 3.7  Assessment 4 - JSA, time sheet with MSDS


Learning Resources

Prescribed Texts

There are no prescribed textbooks. ‘Pearsons Basic Plumbing Service Skills 2nd edition’
will be provided to all students enrolled in this unit.  


Other Resources





Overview of Assessment

Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards.
Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.

Assessment Tasks

Students are required to complete four different types of assessment tasks
1. Assessment 1- Oral by face to face and by phone.                  ( Weighting  30% )
2. Assessment 2 - signage recognition                                            ( Weighting 30% )

3.  Assessment 3 - Role play using hand signals                    ( Weighting 10% )

4.     Assessment 4 - JSA, time sheet with MSDS                       ( Weighting 30% )

To successfully complete this unit, a student needs to be deemed competent (CA grade) in all both assessment tasks.
Grading Criteria:
NYC - Not yet competent
CA - Competence Achieved
DNS - Did not submit assessment

Assessment Matrix


Assessment                                                Task                                             Element/ PC                                                                    Weighting
 Assessment 1  1.1 - 1.5  30
 Assessment 2  2.1, 3.5  30
 Assessment 3  2.1 - 2.5  10
Assessment 4 3.1 - 3.7 30


Other Information

Academic Misconduct

Students are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism in oral or written presentations is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is one’s own. Plagiarism is not acceptable.
The use of another person’s work or ideas must be acknowledged. Failure to do so may result in charges of academic misconduct which carry a range of penalties including cancellation of results and exclusion from your course.
Students are responsible for ensuring that their work is kept in a secure place. It is also a disciplinary offence for students to allow their work to be plagiarized by another student.
Students should be aware of their rights and responsibilities regarding the use of copyright material. It is strongly recommended that students refer to the Guidelines for Students at the RMIT University Homepage.

Course Overview: Access Course Overview