Course Title: Carry out interactive workplace communication

Part A: Course Overview

Program: C3171 Certificate III in Plumbing

Course Title: Carry out interactive workplace communication

Portfolio: SEH Portfolio Office

Nominal Hours: 2

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Course Description

This unit specifies the competency required to communicate effectively through oral, visual and written means of communications to facilitate work practices which are safe, meet specifications and provide quality outcomes.
Work associated with this unit is undertaken within the plumbing and services sector.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BCPCM2002A Carry out interactive workplace communication


1. Apply oral communications
2. Apply visual communications
3. Apply written communication and signage

Learning Outcomes

Overview of Assessment

Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards.
Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor.  Feedback will be provided throughout the course.