Course Title: Communicate and work effectively in health
Part B: Course Detail
Teaching Period: Term2 2012
Course Code: EMPL5907C
Course Title: Communicate and work effectively in health
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C3202 - Certificate III in Dental Assisting
Course Contact: Ms Eleanor Schroeder
Course Contact Phone: 9341 1412
Course Contact Email: eleanor.schroeder@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Debra Spicer - Phone 03 9341 1418
Email: debra.spicer@rmit.edu.au
Sue Fatone - Phone 03 9341 1406
Email: sue.fatone@rmit.edu.au
Marie Durham
Email: marie.durham@rmit.edu.au
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre-requisites or co-requisites for this unit of competence
Course Description
This unit of competency describes the skills and knowledge required to work effectively in a health setting with patients, clients, staff, visitors, suppliers and others to meet established work requirements.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTHIR301B Communicate and work effectively in health |
Element: |
1. Work Ethically |
Performance Criteria: |
1.1 Follow ethical guidelines in decision-making in all work undertaken the health setting with awareness of potential ethical complexity in own work role 2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards |
Learning Outcomes
1.1 Follow ethical guidelines in decision-making in all work undertaken the health setting with awareness of potential ethical complexity in own work role
1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
1.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel
1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure
1.5 Show respect for rights and responsibilities of others through considered application of work practises
1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
1.7 Recognise, avoid and/or address any conflict of interest
2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards
2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters
2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received
2.4 Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes
2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards
2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace
3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting
3.2 Wear personal protective equipment correctly according to organisation requirements
3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures
3.4 Report or initiate action within own area of responsibility to redress any potential workplace hazards
4.1 Clarify components of own role that contribute to maintaining an effective and client-centred approach to health
4.2 Promote an approach in which clients are included in shared decision-making as partners in health care
4.3 Contribute to a workplace culture of promoting good health by sharing health information
4.4 Focus on preventing ill health and minimising risk in the workplace
5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel
5.2 Contribute to identifying and implementing improved work practises
5.3 Comply with relevant accreditation standards applying to work undertaken
5.4 Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken
5.5 Respond positively to changes to improve work practises and procedures in accordance with organisation requirements
5.6 Issues requiring mandatory notification are identified and reported to supervisor and/or an appropriate authority
6.1 Demonstrate respect for workers from different sectors and levels of the industry
6.2 Work with awareness of the roles of various organisations in the health care system in Australia
6.3 Maintain awareness of current issues influencing health care, including health issues for Indigenous Australians
7.1 Seek advice from appropriate persons on areas for skills/knowledge development
7.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager
7.3 Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training
7.4 Identify and prioritise personal work goals in accordance with organisation requirements
Details of Learning Activities
Session 1: 4 hours
Facilitator led Study and Learning online (including time management and LLN) via Power Point presentation and classroom discussion.
Facilitator led IT Induction via Power Point presentation and computer based activity.
Facilitator led Legal and Ethical (including Workplace Ethics and Legal Issues and Maintain professional work practices) via Power Point presentation and classroom discussion.
Session: 3 hours
Facilitator led Communicating and working in the dental surgery via Power Point Presentation, classroom discussion, individual & small group activity and role play.
Communicate effectively (Discussion of Power Point Presentation on communicate and work effectively in a health setting). Students are placed in small groups and are given workplace scenarios from which they are to role-plays/or mind map an management plan (using positive and effective communication skills).
Practice high standards of personal hygiene (Power Point Presentation and discussion on practice high standards of personal hygiene.
Promote a positive approach to health (Power Point Presentation and discussion on promoting a positive approach to health for clients and colleagues).
Work effectively within the health care system (Power Point Presentation and discussion on working effectively within the health care system, including the dental team, the dental industry (private and public dentistry), and the current dental health issues
Session 3: 4 hours
Session 4: 2 hours
Professional development class work teacher led discussion using ppt presentation
Self managed research and completion of assessments: 7 hours
Legal and Ethical written assessment task
Oral case study presentation including written report and third party evidence
Professional Development written assessment assessment task
TOTAL NOMINAL HOURS = 20
Teaching Schedule
Session 1:
Facilitator led Study and Learning online (including time management and LLN) via Power Point presentation and classroom discussion.
Facilitator led IT Induction via Power Point presentation and computer based activity.
Facilitator led Legal and Ethical (including Workplace Ethics and Legal Issues and Maintain professional work practices) via Power Point presentation and classroom discussion.
Session 2:
Facilitator led Communicating and working in the dental surgery via Power Point presentation, classroom discussion, small group activity and role play.
topics include:
Communicate effectively (Discussion of Power Point Presentation on communicate and work effectively in a health setting). Students are placed in small groups and are given workplace scenarios from which they are to role-play/or develop a mind map management plan using positive and effective communication skills. Topics discussed include maintaining patient confidentiality
Practice high standards of personal hygiene (Power Point Presentation and discussion on practice high standards of personal hygiene. Teacher led class discussion as to what this means to a health care worker and how this impacts on communication and perception of the dental practice.
Promote a positive approach to health (Power Point Presentation and discussion on promoting a positive approach to health for clients and colleagues). Teacher led discussion on being a heathy role model for patients and having an understanding and knowledge about dental care/health and how oral health impacts on general health. A appreciation of an awareness of available resources for patients to increase their own health literacy.
DVD shown on special needs patients/communication skills and class discussion post DVD.
Work effectively within the health care system (Power Point Presentation and discussion on working effectively within the health care system, including the dental team, the dental industry (private and public dentistry), and the current dental health issues. Referral of patients to other services/practitioners/specialist services by the Dental Operator.
Reflection of class
Session 3:
Participation and engagement in class work. Students gain information of communicating and working as an efficient dental assistant with patients who are medically compromised during peer case study oral presentations.
Session 4:
Facilitator led Professional Development via Power Point presentation and classroom discussion including the following topics: career pathways-certificate IV dental assisting, advanced diploma of hygiene, industry career options, how to develop and write a CV and professional interview skills
Learning Resources
Prescribed Texts
Bird. D. & Robinson D(2011) Torres & Ehrlich Modern Dental Assisting, 10th Ed. W.B. Saunders Company. Philadelphia. |
References
Other Resources
ADA guidelines on consent and ethics www.ada.org.au
ADA Polices: http://www.ada.org.au/About/policies.aspx
Australian Dental Association Vic Branch (2005): Human Resources Manual for Dental Practices.
Australian Dental Association Vic Branch (2005): Systematic Operating Procedures. A manual for infection control & occupational health and safety for the Dental Practices.
Australian Dental Association Vic Branch (2002): Privacy Manual for Dental Practices.
Australian Office of the Privacy Commissioner: http://www.privacy.gov.au/
Dental Board of Australia http://www.dentalboard.gov.au/
Finkbeiner, B.L. & Finkbeiner, C.A. (2001) Practice Management for the Dental Team. 5th. Ed. Mosby USA
Gaynor, L. (2007) The Administrative Dental Assistant Saunders, Canada
Overview of Assessment
A variety of assessments are incorporated in this unit of competency including:
• Observation in the work place
• Evidence of essential knowledge and understanding may be provided by: traditional or on line (computer-based) assessment or written assignments/projects
• Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice
• Questioning
• Staff and/or client feedback
• Supporting statement of supervisor
• Authenticated evidence of relevant work experience and/or formal/informal learning
• Role play simulation
Assessment Tasks
Please Note:
Plagiarism
RMIT University requires that you present only YOUR work for assessment. Plagiarism is a form of cheating. It is the presentation of the work or idea of another person without appropriate referencing, as though it is your own.
Plagiarism is NOT acceptable. Penalties can include charges of academic misconduct, cancellation of results and exclusion from your course.
Please note: It is also a disciplinary offence to allow your work to be plagiarised by another student. When signing the coversheet to submit your learning guide, you are declaring that the work is not plagiarised.
Students may apply for, Special Consideration (as per information provided in the Student Handbook) via the RMIT Hub http://www.rmit.edu.au/students/specialconsideration where they believe factors beyond their control have affected their academic performance. Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date. Special consideration is not granted automatically on application.
Students may apply for, Special Consideration (as per information provided in the Student Handbook) via the RMIT Hub http://www.rmit.edu.au/students/specialconsideration where they believe factors beyond their control have affected their academic performance. Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date. Special consideration is not granted automatically on application.
Application for extension of time for submission of work (where the assessment tasks will be submitted within seven days)
To achieve a CA (competency achieved) result in unit HLTHIR301B a student MUST complete ALL of the assessment tasks as listed below and achieve a PX for each of the assessment tasks.
- Completion of the Legal and Ethical written assessment by due date
- Complete of the Case study oral presentation/written report/third party evidence document, (written report and oral presentation of a medically compromised patient) with a fully completed and signed HLTHIR301B cover sheet must be submitted with the written assessment. Refer to the Student Handbook for RMIT policies and protocol for submission of task.
- Third party evidence completed by the student and workplace supervisor indicating the clinical experience that has occurred and workplace supervisor to record relevant comments about their observation of the student is included in the written assessment
- Completion of the Professional Development assessment (including a Professional development plan which must be signed by Workplace supervisor. Student is required to write cover letter for application into a Certificate IV dental assisting program and write a current CV as per assessment criteria)
A NYC (Not Yet Competent) result for the three written assessments is managed as follows-
The resulted coversheet and assessment task will be returned to the student including written feedback on areas that require improvement and consolidation of knowledge/underpinning skills for resubmission The student will have two weeks to submit the resubmission from the date of receiving the resubmission.
The student will submit the original marked assessment (including original marked coversheet) and the resubmission answers that have been researched. The student with a resubmission is strongly advised to contact the lead teacher of the relevant element/assessment task to clarify any aspects of the resubmission or arrange for a private tutorial.
Students will be provided with only ONE opportunity for reassessment to achieve a result of PX (pass) for the relevant assessment task.
Please note: Failure to undertake the above mentioned to achieve a PX result for the three assessments may result in a student being deemed NYC for Unit HLTHIR301B requiring result re-enrolment in the unit incurring fees which may include but is not limited to a return to class work and completion of any assessment and or tasks relevant to the program at the time of the re-enrolment.
Assessment Matrix
1. Legal and Ethical assessment task: issued block 1, day 4. Due date for submission 2 weeks post block 1 attendance.
2. Case study oral presentation, written report & third party evidence document assessment task: issued block 1,day 4. Due date for submission block 4,day 4.
3. Professional Development assessment task: issued block 4, day 5. Due date for submission 2 weeks post block 4 attendance
ALL 3 assessment tasks must be completed and deemed PX - pass result to achieve a CA competency achieved result for Unit HLTHIR301B
Other Information
This unit of competency is delivered against industry standards and is designed to support students in developing their personal skills in communication to enhance their employment experience and their ability to establish client centered approach to dental/health care.
Students are encouraged to access a variety of resources including their colleagues in health work to support the development of effective communication skills and application of these in the workplace. This will assist in providing client centered health care and the delivery of "best practice".
Please note: tutorial assistance and support is available to all students enrolled in this unit of competency via appointment witht he relevant teacher. See contact details above
Course Overview: Access Course Overview