Course Title: Deliver a service to customers
Part A: Course Overview
Program: C3215 Certificate III in Electrotechnology Electrician
Course Title: Deliver a service to customers
Portfolio: Vocational Education
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Contact: Program Manager
Course Contact Phone: +61 3 9925 4468
Course Contact Email: engineering-tafe@rmit.edu.au
Course Description
This course covers the interacting with customers to identify and meet their service needs. It encompasses following community and enterprise policies and standards, identifying customer needs, identifying and resolving problems/issues and maintaining product/service quality.
Pre-requisite Courses and Assumed Knowledge and Capabilities
This course does not have any pre-requisites.
National Competency Codes and Titles
National Element Code & Title: |
UEENEEC010B Deliver a service to customers |
Elements: |
1 Interact with customers. |
Learning Outcomes
Overview of Assessment
To sucessfully complete this course the student is required to participate in activities designated in ATLAS. These include practical and theory assessments.