Course Title: Respond to client spatial enquiry

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: GEOM5085C

Course Title: Respond to client spatial enquiry

School: 130T Vocational Engineering

Campus: City Campus

Program: C3217 - Certificate III in Spatial Information Services

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Thierry Demathieu - spatial teacher - (03) 9925 8359 -

Nominal Hours: 15

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit of competency specifies the outcomes required to assess client needs in routine matters and provide appropriate information and follow-up on a variety of predictable issues within the spatial information handling framework. It requires the ability to communicate effectively and interpret and act upon available information using discretion and judgement. While dealings with clients will often be direct, follow-up functions will be carried out under supervision, within organisational guidelines.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CPPSIS3004A Respond to client spatial enquiry


1 Identify nature and type of spatial enquiry. 

Performance Criteria:

1.1 Client is addressed in a courteous and businesslike manner.
1.2 Client spatial requirements and degree of urgency are established promptly.
1.3 Ability to respond and select an appropriate organisational policy for dealing with enquiry is determined.
1.4 Enquiries regarding additional spatial research required are allocated a priority and arrangements are made for follow-up.
1.5 Skills and knowledge are updated to accommodate changes in client enquiries.


2 Determine suitable response.

Performance Criteria:

2.1 Need for a written or verbal response is established according to organisational guidelines and the nature of the enquiry.
2.2 Client is provided with response options to satisfy their needs where appropriate.
2.3 Areas of potential difficulty in customer service delivery are identified and appropriate action is taken.
2.4 Complex spatial enquiries are referred to supervisors or appropriate personnel according to organisational guidelines.


3 Research information relevant to enquiry.

Performance Criteria:

3.1 Information relevant to client needs is identified from company and industry sources.
3.2 Accuracy and type of information accessed from client is assessed to determine if a visit to the customer is required.
3.3 Crux of the issue is ascertained from the information available.


4 Communicate advice and pricing information.

Performance Criteria:

4.1 Written and verbal responses are presented in a clear and concise manner.
4.2 Pricing information for routine and specified spatial products and services is provided where appropriate.
4.3 OHS issues form part of the advice, where appropriate.


5 Update relevant files and records.

Performance Criteria:

5.1 Spatial business documentation is completed according to established work procedures.
5.2 Co-workers and supervisors are promptly advised of work implications, where appropriate.
5.3 Information on the type and source of enquiries is collated according to organisational practices to enable subsequent data analysis.

Learning Outcomes

Refer to elements

Details of Learning Activities

Teacher led :

Classroom &/or tutorial instruction in surveying theory and tasks associated with the topics above including the use of computers and relevant software/s, capabilities of survey methodologies and technologies in a simulated workplace environment.
Instruction in the operation of surveying equipment in a simulated workplace environment.

Student managed:
Maintain client relations using written, oral and electronic communication
Develop data management strategies to respond to client spatial enquiry to industry standards.
Participation in group activities based on simulated workplace exercises.
Individual exercises carrying out research, computations, data compilation and appraisal.
Compilation of Portfolio of examples of work, client reports, management reports and data management records.

Teaching Schedule

Session1 Day1: Enrollment and Induction, Literacy and Numeracy test, survey computations, preparation for field day
Session1 Day2: Survey annexe induction, 3dr order levelling theory and practice,  reductions
Session1 Day3: compilation and presentation of data, survey computations
Session2 Day1: Project survey control network, Levelling revision, Chain surveying theory and exercises, preparation for field day
Session2 Day2: OH&S risk assessment, 3rd order levelling and chain surveying, reductions, data collation and compilation
Session2 Day3: Complete worksheet, surveying computations, control and coordinate systems, maintain OH&S
Session3 Day1: Respond to Client Enquiry, 3rd order levelling, volumes and contours, Standards and Practices for Control Surveys, Total Station Angle & Distance Measurement, preparation for field day
Session3 Day2: OH&S Toolbox Meeting, Equipment Selection, Issue, Use and Checks, 3rd Order Levelling Exercise, Total Station - Angles & Distances Exercise, 3rd Order Levelling Exercise, Total Station - Angles & Distances Exercise
Session3 Day3: Data Management, Quality Plan Implementation, Complete Data Compilation, Checks & Worksheet/s, Surveying Computations (Closures, Adjustments & Coordinate Geometry), Plan Preparation, Survey Mark Sketchs & Control Network
Session4 Day1: Survey computations - coordinate transformations, 3rd orrder levelling and traversing, preparation for field day
Session4 Day2: Levelling exercise, travesing exercise, field checks and compilation
Session4 Day3: Worksheet preparation, survey computations (MGA and AHD datum), CAD plan preparation - sketch marks
Session5 Day1: Surveying Computations - Area of a Closed Traverse and Irregular Figures, Offsets & Radiations, Control Surveys, Cadastral Boundaries and Geographical Information Systems (SMES), Introduction to Acts & Regulations, preparation for field day
Session5 Day2: OH&S Documentation, JSA, Process Improvement, Provide Field Support Services, Equipment Operation and Handling, Connecting Control & Traverses to Cadastral Marks, Field Exercise
Session5 Day3: Control & Cadastral Surveys, SIS Quality Plan, Survey Practice Handbook & Directives, Finalise Control Network, Worksheet/s, Computations, Checks and Closures, Abstract of Field Records,Plan and Report
Session6 Day1: Revision, Traverse Closures and Adjustments, Datum Computations and Coordinate Transformations, Data Management, Quality Plan Implementation, Surveying Computations - Examination, Control Surveys and Global Positioning Systems, DGPS & Asset Mapping, preparation for field day
Session6 Day2: GPS Surveying Exercises and Assessment, Rapid Static GPS & Asset Mapping, GPS Surveying and Angles by Rounds Fieldwork, Download and backup GPS data files
Session6 Day3:DGPS Rapid Static - Control Baselines (Process, Correct, Adjust & Export) Transformations (MMBW), Surveying Computations Finalise Control Network Plans, Fieldnotes and Report, Statistics, Errors & Accuracy resection

Learning Resources

Prescribed Texts

Recommended texts:
Acts and Regulations Occupational Health and Safety Commission.
Surveying, A Bannister and S Raymond, 6th edition, 1992, Pitman
Elementary Surveying, Elfick Fryer Brinkner Wolf, 9th edition, 1994, Harper Collins
F A Shepard, Arnold.
Surveying for Construction, William Irvine McGraw Hill


Web resources: - Online@RMIT – Program and Course information, documents, resources and links. - Land Channel (Victoria) - Survey Mark Enquiry Service, GPSnet, Maps & Images, Property Information, Land Management. - Institute of Surveyors, Australia - Mapping Sciences Institute, Australia - ANZLIC: Australian and New Zealand Spatial Information Council - Surveyors Board, Victoria – Survey Practice Handbook, Key Legislation for Surveyors. - Intergovernmental Committee on Surveying and Mapping - Standards and Practices for Control Surveys - Geoscience Australia – National Mapping Agency, Geocentric Datum of Australia, GPS

Other Resources


Engineering Surveying [electronic resource] Schofield, W.: 6th ed.: Burlington : Elsevier, 2007.
Online access: Available on EBL : Ebook Library
3 print copies at 526.9 S367 Carlton Library

New Aspects of Quantity Surveying Practice [electronic resource] Main Author: Cartlidge, Duncan
2nd ed. Burlington : Elsevier, 2006.
Online access: Available on EBL : Ebook Library
1 print copy at 692.5 C327 Carlton Library

Print books:

Advanced engineering surveying: problems and solutions / Shepherd, F. A.: London : Edward Arnold, 1981.
Swanston Library 526.902462 S548 3 copies
(The above title was cited in the previous implementation plan for Cert III in Spatial Information Services in 2004. However this is a fairly old title (1981) and it seems to be out of print)

Elementary surveying: Elfick, Michael. and Brinker, Russell: 9th ed.: London: HarperCollins, 1994.
1 copy at 526.9 E38 Carlton & Swanston Library,2&Search%5FArg=elementary%20surveying%20brinker&Search%5FCode=GKEY%5E&SL=None&CNT=25&SID=1

(The above title was cited in the previous implementation plan for Cert III in Spatial Information Services in 2004. However this is a fairly old title (1994) and there isn’t an updated edition of it.)

Elementary surveying : an introduction to geomatics / Wolf, Paul R.: 11th ed.: Englewood Cliffs, N.J. Prentice Hall, 2006
526.9 W855

Elementary surveying: an introduction to geomatics, Ghilani, Charles D, 12th ed., Upper Saddle River Prentice Hall Ptr, 2008
1 Copy Ordered 25-07-2008 for Carlton
Swanston Library at 526.9 W855

Guidelines for surveying soil and land resources /: 2nd ed.: Collingwood, Vic. : CSIRO Publishing, 2008.
2 copies Carlton Library at 631.4794 G946, 1 at Swanston.

Principles of geospatial surveying / Allan, A. L.: Caithness, Whittles Pub. ; Boca Raton, FL : Distributed in North America by CRC Press, c2007.
1 copy Carlton and Swanston Libraryat 526.9 A417

Surveying : principles and applications / Kavanagh, Barry F.: 8th ed.: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009.
2 copies on order, previous 7th edition held at 526.9 K21 (1 copy Carlton and Swanston)

Surveying and engineering: principles and practice, Paul Watson et al, Oxford, Blackwell, 2008
1 copy at Swanston 690 S963

Surveying for engineers.: UREN, J: 4TH ED.: BASINGSTOKE PALGRAVE MACMILLAN 2006:
Location: Bundoora Library
Order Information: 2 Copies Ordered 25-07-2008
Already ordered for Carlton Library.

Surveying with construction applications
Carlton Library 1 Copy Ordered 13-06-2008
Swanston Library at 526.9 K21

Surveying for construction ,Irvine William, Maidenhead, McGraw Hill , 2006
2 Copies Ordered 25-07-2008,1&Search%5FArg=surveying%20for%20construction&Search%5FCode=TALL&SL=None&CNT=25&SID=3
(This was in the previous implementation plan)

Overview of Assessment

A person who demonstrates competency in this unit must be able to provide evidence of:
• applying cost consideration
• assessing and acting upon basic contingencies
• communication and negotiation skills
• determining basic data requirements
• managing basic risks and contingencies
• working towards set targets
• understanding the nature of spatial projects.

Assessment Tasks

Assessment 1: Vertical Control Data - Local Datum
Assessment 2: Risk Assessment & Job Safety Analysis
Assessment 3: Geographic Information Systems - Units 1 & 2
Assessment 4: Horizontal Control Data
Assessment 5: Maintain Horizontal & Vertical Control - Magnetic & Local Datums
Assessment 6: Introduction to Geographic Information Systems - Units 3 & 4
Assessment 7: Respond to Client Enquiry - Position Application
Assessment 8: Horizontal & Vertical Survey Control to MGA and AHD datums
Assessment 9: Client relationships
Assessment 10: OH & S in the field and toolbox meeting
Assessment 11: Horizontal Control Data - Cadastral
Assessment 12: Workplace Relationships - Online Course
Assessment 13: Statistical Terminology Task
Assessment 14: Analysis of Angles by Rounds
Assessment 15: Final Report to Client
Assessment 16: Computation exam

Assessment Matrix

Element: 1 Identify nature and type of spatial enquiry. = Assessment 7
Element: 2 Determine suitable response. = Assessment 7
Element: 3 Research information relevant to enquiry.  = Assessment 7
Element: 4 Communicate advice and pricing information. = Assessment 7
Element: 5 Update relevant files and records = Assessment 7

Other Information

The assessment for this course requires students to maintain and present on request a Training Record Book that details their participation in both simulated and workplace assessment activities and achievement of the units or elements of competence which underpin delivery of this course.

Assessment dates.
Assessment due dates will be issued on commencement of the course. Submission of all prescribed assessment tasks by the due dates is expected.

Students are required to participate in the OH&S induction program for this course and at all times follow the occupational health and safety policies and procedures demonstrating appropriate behaviours to ensure the safety of self and others.

Course Overview: Access Course Overview