Course Title: Provide quotations for installation or service jobs

Part A: Course Overview

Program: C3224 Certificate III in Refrigeration and Air-Conditioning

Course Title: Provide quotations for installation or service jobs

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Course Description

This unit covers providing quotations for installation and  service work not exceeding $20k. It encompasses following  job specification, using manufacturer catalogues, making  telephone, internet or email enquiries, selecting compliance  materials, pricing materials and labour costs, completing the  necessary quotation documentation and applying the necessary  customer relations protocols

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

UEENEEC003B Provide quotations for installation or service jobs


1. Establish the extent of the work.

2. Develop quotations.

3. Document and submit quotation.

Learning Outcomes

Overview of Assessment

Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.