Course Title: Contribute to effective workplace relationships

Part A: Course Overview

Program: C3228 Certificate III in Health Services Assistance

Course Title: Contribute to effective workplace relationships

Portfolio: SEH Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

Course Contact: Eileen Milner

Course Contact Phone: +61 3 99254837

Course Contact Email: eileen.milner@rmit.edu.au



Course Description

This unit specifies the outcomes required to gather information and maintain effective working relationships and networks, with particular regard to communication and representation.

Pre-requisite Courses and Assumed Knowledge and Capabilities

At this level, work will normally be carried out within known routines,
methods and procedures which require the exercise of some discretion and
judgment.

This unit can be assessed independently, but may be concurrently assessed with:

   HLTCCD304B Support the care of the client



National Competency Codes and Titles

National Element Code & Title:

BSBFLM303B Contribute to effective workplace relationships

Elements:

1.Seek, receive and communicate information and ideas.
2.Encourage trust and confidence
3.Identify and use networks and relationships
4.Contribute to positive outcomes


Learning Outcomes

The participant is to gather information and maintain effective working relationships and networks, with particular regard to communication and representation.


Overview of Assessment

A person who demonstrates competence in this unit must be able to gather
information, communicate with relevant personnel, and establish and maintain
positive work relationships. They must be able to develop trust and confidence
within the work team and resolve problems and conflicts effectively and
efficiently.

Assessment of performance requirements in this unit should be undertaken by:

workplace observation record of duties

logbook/third party testimony