Course Title: Communicate and work effectively in health

Part A: Course Overview

Program: C3228 Certificate III in Health Services Assistance

Course Title: Communicate and work effectively in health

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

Course Contact: Eileen Milner

Course Contact Phone: +61 3 99254837

Course Contact Email: eileen.milner@rmit.edu.au



Course Description

This unit of competency describes the skills and knowledge required to work effectively in a health setting with clients, staff, visitors, suppliers and others to meet established work

Pre-requisite Courses and Assumed Knowledge and Capabilities

none



National Competency Codes and Titles

National Element Code & Title:

HLTHIR301A Communicate and work effectively in health

Elements:

1. Work ethically

2. Communicate effectively in a health setting

3. Practise high standards of personal hygiene

4. Promote a positive approach to health

5. Maintain professional work standards

6. Work effectively within the health care system

7. Take responsibility for personal skill development

Learning Outcomes

To demonstrate the skills and knowledge required to work effectively in a health setting with clients, staff, visitors, suppliers and others to meet established work requirements.


Overview of Assessment

This unit may be  clustered and assessed with

  • EMPL5591C Maintain High standard of client service.

 

Assessment includes:

  • workplace observation/demonstration
  • third party report /Log book/Reflective journal
  • role play/simulation