Course Title: Maintain high standard of client service

Part A: Course Overview

Program: C3228 Certificate III in Health Services Assistance

Course Title: Maintain high standard of client service

Portfolio: SEH Portfolio Office

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

Course Contact: Eileen Milner

Course Contact Phone: +61 3 99254837

Course Contact Email: eileen.milner@rmit.edu.au

Course Description

This unit describes skills and knowledge for care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service

Pre-requisite Courses and Assumed Knowledge and Capabilities

This unit can be assessed independently, but may be concurrently assessed with:

HLTHIR301A - Communicate and work effectively in health

National Competency Codes and Titles

National Element Code & Title:	HLTCSD201B Maintain high standard of client service
Elements:	1. Communicate appropriately with clients 2. Establish and maintain an appropriate relationship with clients 3. Act in a respectful manner at all times 4. Evaluate own work to maintain a high standard of client service

Learning Outcomes

Overview of Assessment

This unit is clustered with

HLTHIR301A - Comminicate and work effectively in health

Assessment includes:

workplace observation/demonstration - reflective journal
third party report /log book