Course Title: Respond effectively to difficult or challenging behaviour

Part A: Course Overview

Program: C3228 Certificate III in Health Services Assistance

Course Title: Respond effectively to difficult or challenging behaviour

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

Course Contact: Eileen Milner

Course Contact Phone: +61 3 99254837

Course Contact Email: eileen.milner@rmit.edu.au

Course Description

This unit of competency describes the skills and knowledge required to respond effectively to difficult or challenging behaviour of clients and others
These skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	HLTCSD306B Respond effectively to difficult or challenging behaviour
Elements:	1. Plan response 2. Apply response 3. Report and review incidents

Learning Outcomes

To be able to demonstrate the skills and knowledge required to plan a response, apply a reponse, and appropriate reporting and reviewing of an incident if it arose in the Health care environment.

Overview of Assessment

There will be assessments conducted at the end of the 3 week block. Workplacement assessments will take place according to timetable structure. On completion of the traineeship the logbook with all required assessments for the package will be completed.

Assessment includes: 

Case studies

Reflective journals

Logbook