Course Title: Respond to client spatial enquiry

Part A: Course Overview

Program: C3259 Certificate III in Spatial Information Services

Course Title: Respond to client spatial enquiry

Portfolio: SEH Portfolio Office

Nominal Hours: 15

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


130T Vocational Engineering

Face-to-Face or Internet

Term1 2010,
Term1 2011,
Term2 2011

Course Contact: Thierry Demathieu

Course Contact Phone: +61 3 9925 8359

Course Contact Email:

Course Description

This unit of competency specifies the outcomes required to assess client needs in routine matters and provide appropriate information and follow-up on a variety of predictable issues within the spatial information handling framework. It requires the ability to communicate effectively and interpret and act upon available information using discretion and judgement. While dealings with clients will often be direct, follow-up functions will be carried out under supervision, within organisational guidelines.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CPPSIS3004A Respond to client spatial enquiry


1 Identify nature and type of spatial enquiry.

2 Determine suitable response.

3 Research information relevant to enquiry.

4 Communicate advice and pricing information.

5 Update relevant files and records.

Learning Outcomes

Refer to elements

Overview of Assessment

A person who demonstrates competency in this unit must be able to provide evidence of:
• applying cost consideration
• assessing and acting upon basic contingencies
• communication and negotiation skills
• determining basic data requirements
• managing basic risks and contingencies
• working towards set targets
• understanding the nature of spatial projects.