Course Title: Respond to client spatial enquiry

Part B: Course Detail

Teaching Period: Term2 2011

Course Code: GEOM5085C

Course Title: Respond to client spatial enquiry

School: 130T Vocational Engineering

Campus: City Campus

Program: C3259 - Certificate III in Spatial Information Services

Course Contact: Thierry Demathieu

Course Contact Phone: +61 3 9925 8359

Course Contact Email: thierry.demathieu@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Thierry Demathieu - spatial teacher - (03) 9925 8359 - thierry.demathieu@rmit.edu.au

Nominal Hours: 15

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

NONE

Course Description

This unit of competency specifies the outcomes required to assess client needs in routine matters and provide appropriate information and follow-up on a variety of predictable issues within the spatial information handling framework. It requires the ability to communicate effectively and interpret and act upon available information using discretion and judgement. While dealings with clients will often be direct, follow-up functions will be carried out under supervision, within organisational guidelines.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CPPSIS3004A Respond to client spatial enquiry

Element:

1 Identify nature and type of spatial enquiry.

Performance Criteria:

1.1 Client is addressed in a courteous and businesslike
manner.
1.2 Client spatial requirements and degree of urgency
are established promptly.
1.3 Ability to respond and select an appropriate
organisational policy for dealing with enquiry is
determined.
1.4 Enquiries regarding additional spatial research
required are allocated a priority and arrangements
are made for follow-up.
1.5 Skills and knowledge are updated to accommodate
changes in client enquiries.

Element:

2 Determine suitable response.

Performance Criteria:

2.1 Need for a written or verbal response is established
according to organisational guidelines and the nature
of the enquiry.
2.2 Client is provided with response options to satisfy
their needs where appropriate.
2.3 Areas of potential difficulty in customer service
delivery are identified and appropriate action is
taken.
2.4 Complex spatial enquiries are referred to
supervisors or appropriate personnel according to
organisational guidelines.

Element:

3 Research information relevant to enquiry.

Performance Criteria:

3.1 Information relevant to client needs is identified from
company and industry sources.
3.2 Accuracy and type of information accessed from
client is assessed to determine if a visit to the
customer is required.
3.3 Crux of the issue is ascertained from the information
available.

Element:

4 Communicate advice and pricing information.

Performance Criteria:

4.1 Written and verbal responses are presented in a clear
and concise manner.
4.2 Pricing information for routine and specified spatial
products and services is provided where appropriate.
4.3 OHS issues form part of the advice, where
appropriate.

Element:

5 Update relevant files and records.

Performance Criteria:

5.1 Spatial business documentation is completed
according to established work procedures.
5.2 Co-workers and supervisors are promptly advised of
work implications, where appropriate.
5.3 Information on the type and source of enquiries is
collated according to organisational practices to enable subsequent data analysis.


Learning Outcomes


Refer to elements


Details of Learning Activities

Teacher led :

Classroom &/or tutorial instruction in surveying theory and tasks associated with the topics above including the use of computers and relevant software/s, capabilities of survey methodologies and technologies in a simulated workplace environment.
Instruction in the operation of surveying equipment in a simulated workplace environment.

Student managed:
Maintain client relations using written, oral and electronic communication
Develop data management strategies to collect basic spatial data to industry standards.
Participation in group activities based on simulated workplace exercises.
Individual exercises carrying out research, computations, data compilation and appraisal.
Compilation of Portfolio of examples of work, client reports, management reports and data management records.


Teaching Schedule

Session1 Day1: Enrollment and Induction, Literacy and Numeracy test, survey computations, preparation for field day
Session1 Day2: Survey annexe induction, 3dr order levelling theory and practice,  reductions
Session1 Day3: compilation and presentation of data, survey computations
Session2 Day1: Project survey control network, Levelling revision, Chain surveying theory and exercises, preparation for field day
Session2 Day2: OH&S risk assessment, 3rd order levelling and chain surveying, reductions, data collation and compilation
Session2 Day3: Complete worksheet, surveying computations, control and coordinate systems, maintain OH&S
Session3 Day1: Respond to Client Enquiry, 3rd order levelling, volumes and contours, Standards and Practices for Control Surveys, Total Station Angle & Distance Measurement, preparation for field day
Session3 Day2: OH&S Toolbox Meeting, Equipment Selection, Issue, Use and Checks, 3rd Order Levelling Exercise, Total Station - Angles & Distances Exercise, 3rd Order Levelling Exercise, Total Station - Angles & Distances Exercise
Session3 Day3: Data Management, Quality Plan Implementation, Complete Data Compilation, Checks & Worksheet/s, Surveying Computations (Closures, Adjustments & Coordinate Geometry), Plan Preparation, Survey Mark Sketchs & Control Network
Session4 Day1: Survey computations - coordinate transformations, 3rd orrder levelling and traversing, preparation for field day
Session4 Day2: Levelling exercise, travesing exercise, field checks and compilation
Session4 Day3: Worksheet preparation, survey computations (MGA and AHD datum), CAD plan preparation - sketch marks
Session5 Day1: Surveying Computations - Area of a Closed Traverse and Irregular Figures, Offsets & Radiations, Control Surveys, Cadastral Boundaries and Geographical Information Systems (SMES), Introduction to Acts & Regulations, preparation for field day
Session5 Day2: OH&S Documentation, JSA, Process Improvement, Provide Field Support Services, Equipment Operation and Handling, Connecting Control & Traverses to Cadastral Marks, Field Exercise
Session5 Day3: Control & Cadastral Surveys, SIS Quality Plan, Survey Practice Handbook & Directives, Finalise Control Network, Worksheet/s, Computations, Checks and Closures, Abstract of Field Records,Plan and Report
Session6 Day1: Revision, Traverse Closures and Adjustments, Datum Computations and Coordinate Transformations, Data Management, Quality Plan Implementation, Surveying Computations - Examination, Control Surveys and Global Positioning Systems, DGPS & Asset Mapping, preparation for field day
Session6 Day2: GPS Surveying Exercises and Assessment, Rapid Static GPS & Asset Mapping, GPS Surveying and Angles by Rounds Fieldwork, Download and backup GPS data files
Session6 Day3:DGPS Rapid Static - Control Baselines (Process, Correct, Adjust & Export) Transformations (MMBW), Surveying Computations Finalise Control Network Plans, Fieldnotes and Report, Statistics, Errors & Accuracy resection


Learning Resources

Prescribed Texts

Recommended texts:
Acts and Regulations Occupational Health and Safety Commission.
Surveying, A Bannister and S Raymond, 6th edition, 1992, Pitman
Elementary Surveying, Elfick Fryer Brinkner Wolf, 9th edition, 1994, Harper Collins
Advanced-Engineering-Surveying-problems-and-solutions,
F A Shepard, Arnold.
Surveying for Construction, William Irvine McGraw Hill


References

Web resources:
http://www.rmit.edu.au/ - Online@RMIT – Program and Course information, documents, resources and links.
http://www.land.vic.gov.au/ - Land Channel (Victoria) - Survey Mark Enquiry Service, GPSnet, Maps & Images, Property Information, Land Management.
http://www.isaust.org.au - Institute of Surveyors, Australia
http://www.mappingsciences.org.au - Mapping Sciences Institute, Australia
http://www.anzlic.org.au - ANZLIC: Australian and New Zealand Spatial Information Council
http://www.surveyorsboard.vic.gov.au - Surveyors Board, Victoria – Survey Practice Handbook, Key Legislation for Surveyors.
http://www.icsm.gov.au/ - Intergovernmental Committee on Surveying and Mapping - Standards and Practices for Control Surveys
http://www.ga.gov.au/ - Geoscience Australia – National Mapping Agency, Geocentric Datum of Australia, GPS


Other Resources

E-books:


Engineering Surveying [electronic resource] Schofield, W.: 6th ed.: Burlington : Elsevier, 2007.
Online access: Available on EBL : Ebook Library
http://cat.lib.rmit.edu.au/cgi-bin/Pwebrecon.cgi?DB=local&SL=none&BBRecID=558897&v1=8&TC=0
Also:
3 print copies at 526.9 S367 Carlton Library

New Aspects of Quantity Surveying Practice [electronic resource] Main Author: Cartlidge, Duncan
2nd ed. Burlington : Elsevier, 2006.
Online access: Available on EBL : Ebook Library
http://cat.lib.rmit.edu.au/cgi-bin/Pwebrecon.cgi?DB=local&SL=none&BBRecID=572757&v1=15&TC=0
Also:
1 print copy at 692.5 C327 Carlton Library


Print books:

Advanced engineering surveying: problems and solutions / Shepherd, F. A.: London : Edward Arnold, 1981.
Swanston Library 526.902462 S548 3 copies
http://cat.lib.rmit.edu.au/cgi-bin/Pwebrecon.cgi?DB=local&SL=none&Search_Arg=advanced+engineering+surveying+problems+and+solutions&Search_Code=TALL&SL=None&CNT=25
(The above title was cited in the previous implementation plan for Cert III in Spatial Information Services in 2004. However this is a fairly old title (1981) and it seems to be out of print)


Elementary surveying: Elfick, Michael. and Brinker, Russell: 9th ed.: London: HarperCollins, 1994.
1 copy at 526.9 E38 Carlton & Swanston Library
http://cat.lib.rmit.edu.au/cgi-bin/Pwebrecon.cgi?DB=local&SL=none&v1=2&ti=1,2&Search%5FArg=elementary%20surveying%20brinker&Search%5FCode=GKEY%5E&SL=None&CNT=25&SID=1

(The above title was cited in the previous implementation plan for Cert III in Spatial Information Services in 2004. However this is a fairly old title (1994) and there isn’t an updated edition of it.)

Elementary surveying : an introduction to geomatics / Wolf, Paul R.: 11th ed.: Englewood Cliffs, N.J. Prentice Hall, 2006
http://cat.lib.rmit.edu.au/cgi-bin/Pwebrecon.cgi?DB=local&SL=none&BBRecID=170923&v1=1&TC=0
526.9 W855

Elementary surveying: an introduction to geomatics, Ghilani, Charles D, 12th ed., Upper Saddle River Prentice Hall Ptr, 2008
1 Copy Ordered 25-07-2008 for Carlton
Swanston Library at 526.9 W855
http://cat.lib.rmit.edu.au/cgi-bin/Pwebrecon.cgi?DB=local&SL=none&BBRecID=559861&v1=3&TC=0

Guidelines for surveying soil and land resources /: 2nd ed.: Collingwood, Vic. : CSIRO Publishing, 2008.
2 copies Carlton Library at 631.4794 G946, 1 at Swanston.
http://cat.lib.rmit.edu.au/cgi-bin/Pwebrecon.cgi?DB=local&SL=none&BBRecID=558545&v1=1&TC=0

Principles of geospatial surveying / Allan, A. L.: Caithness, Whittles Pub. ; Boca Raton, FL : Distributed in North America by CRC Press, c2007.
1 copy Carlton and Swanston Libraryat 526.9 A417
http://cat.lib.rmit.edu.au/cgi-bin/Pwebrecon.cgi?DB=local&SL=none&BBRecID=531849&v1=1&TC=0

Surveying : principles and applications / Kavanagh, Barry F.: 8th ed.: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009.
http://cat.lib.rmit.edu.au/cgi-bin/Pwebrecon.cgi?DB=local&SL=none&BBRecID=572856&v1=1&TC=0
2 copies on order, previous 7th edition held at 526.9 K21 (1 copy Carlton and Swanston)

Surveying and engineering: principles and practice, Paul Watson et al, Oxford, Blackwell, 2008
1 copy at Swanston 690 S963
http://cat.lib.rmit.edu.au/cgi-bin/Pwebrecon.cgi?DB=local&SL=none&BBRecID=559862&v2=2

Surveying for engineers.: UREN, J: 4TH ED.: BASINGSTOKE PALGRAVE MACMILLAN 2006:
Location: Bundoora Library
Order Information: 2 Copies Ordered 25-07-2008
http://cat.lib.rmit.edu.au/cgi-bin/Pwebrecon.cgi?DB=local&SL=none&BBRecID=567527&v1=1&TC=0
Already ordered for Carlton Library.

Surveying with construction applications
KAVANAGH, BARRY F : 6TH ED.: UPPER SADDLE RIVER PRENTICE HALL PTR 2007
Carlton Library 1 Copy Ordered 13-06-2008
Swanston Library at 526.9 K21
http://cat.lib.rmit.edu.au/cgi-bin/Pwebrecon.cgi?DB=local&SL=none&BBRecID=560286&v1=2&TC=0

Surveying for construction ,Irvine William, Maidenhead, McGraw Hill , 2006
2 Copies Ordered 25-07-2008
http://cat.lib.rmit.edu.au/cgi-bin/Pwebrecon.cgi?DB=local&SL=none&v1=1&ti=1,1&Search%5FArg=surveying%20for%20construction&Search%5FCode=TALL&SL=None&CNT=25&SID=3
(This was in the previous implementation plan)


Overview of Assessment

A person who demonstrates competency in this unit must be able to provide evidence of:
• applying cost consideration
• assessing and acting upon basic contingencies
• communication and negotiation skills
• determining basic data requirements
• managing basic risks and contingencies
• working towards set targets
• understanding the nature of spatial projects.


Assessment Tasks

Assessment 1: 11 Vertical Control Data - Local Datum
Assessment 2: 12 Risk Assessment & Job Safety Analysis
Assessment 3: 13 Geographic Information Systems - Units 1 & 2
Assessment 4: 21 Horizontal Control Data
Assessment 5: 31 Maintain Horizontal & Vertical Control - Magnetic & Local Datums
Assessment 6: 32 Introduction to Geographic Information Systems - Units 3 & 4
Assessment 7: 33 Respond to Client Enquiry - Position Application
Assessment 8: 41 Horizontal & Vertical Survey Control to MGA and AHD datums
Assessment 9: 42 Client relationships
Assessment 10: 43 OH & S in the field and toolbox meeting
Assessment 11: 51 Horizontal Control Data - Cadastral
Assessment 12: 52 Workplace Relationships - Online Course
Assessment 13: 61 Statistical Terminology Task
Assessment 14: 62 Analysis of Angles by Rounds
Assessment 15: 63 Final Report to Client
Assessment 16: 64 Computation exam


Assessment Matrix

Element: 1 Identify nature and type of spatial enquiry.  = Assessment 2, 7, 9
Element: 2 Determine suitable response. = Assessment 2, 7, 9
Element: 3 Research information relevant to enquiry. = Assessment 2, 7, 9
Element: 4 Communicate advice and pricing information. = Assessment 2, 7, 9
Element: 5 Update relevant files and records.= Assessment 2, 7, 9

Other Information

The assessment for this course requires students to maintain and present on request a Training Record Book that details their participation in both simulated and workplace assessment activities and achievement of the units or elements of competence which underpin delivery of this course.

Assessment dates.
Assessment due dates will be issued on commencement of the course. Submission of all prescribed assessment tasks by the due dates is expected.

Students are required to participate in the OH&S induction program for this course and at all times follow the occupational health and safety policies and procedures demonstrating appropriate behaviours to ensure the safety of self and others.

Course Overview: Access Course Overview