Course Title: Provide customer service in a dry cleaning or laundry enterprise

Part A: Course Overview

Program: C3285 Certificate III in Dry Cleaning Operations

Course Title: Provide customer service in a dry cleaning or laundry enterprise

Portfolio: DSC Portfolio Office

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG5927C

Brunswick Campus

TAFE

350T Fashion & Textiles

Workplace

Term1 2012,
Term2 2012,
Term1 2013,
Term2 2013,
Term1 2014,
Term1 2015,
Term2 2015,
Term1 2016,
Term2 2016,
Term1 2017

Course Contact: Peter Bonnell

Course Contact Phone: +61 3 99259171

Course Contact Email: peter.bonnell@rmit.edu.au



Course Description

In this course you will acquire the skills and knowledge required to provide service to dry cleaning or laundry customers, identifying and satisfying customer requirements including referral to appropriate personnel where applicable.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

LMTDC2001A Provide customer service in a dry cleaning or laundry enterprise

Elements:

1 Establish customer requirements

2 Complete service instructions

3 Process article and return to customer

4 Handle customer complaints


Learning Outcomes

By the end of the course you will be able to establish customer requirements, complete service instructions, process articles and returns to customers plus handle customer complaints.


Overview of Assessment

Assessment will be in the form of observation and your ability to establish customer requirements, complete service instructions, process articles and returns to customers plus handle customer complaints. Also of work done by yourself and by questioning for underpinning knowledge.