Course Title: Respond to client spatial enquiry

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: GEOM5085C

Course Title: Respond to client spatial enquiry

School: 130T Vocational Engineering

Campus: City Campus

Program: C3288 - Certificate III in Surveying and Spatial Information Services

Course Contact: Thierry Demathieu

Course Contact Phone: +61 3 9925 8359

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Thierry Demathieu - spatial teacher - (03) 9925 8359 -

William Ntuwah - spatial teacher - (03) 9925 4445 - 

Nominal Hours: 15

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit of competency specifies the outcomes required to assess client needs in routine matters and provide appropriate information and follow-up on a variety of predictable issues within the spatial information handling framework. It requires the ability to communicate effectively and interpret and act upon available information using discretion and judgement. While dealings with clients will often be direct, follow-up functions will be carried out under supervision, within organisational guidelines.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CPPSIS3004A Respond to client spatial enquiry


1 Identify nature and type of spatial enquiry.

Performance Criteria:

1.1 Client is addressed in a courteous and businesslike
1.2 Client spatial requirements and degree of urgency
are established promptly.
1.3 Ability to respond and select an appropriate
organisational policy for dealing with enquiry is
1.4 Enquiries regarding additional spatial research
required are allocated a priority and arrangements
are made for follow-up.
1.5 Skills and knowledge are updated to accommodate
changes in client enquiries.


2 Determine suitable response.

Performance Criteria:

2.1 Need for a written or verbal response is established
according to organisational guidelines and the nature
of the enquiry.
2.2 Client is provided with response options to satisfy
their needs where appropriate.
2.3 Areas of potential difficulty in customer service
delivery are identified and appropriate action is
2.4 Complex spatial enquiries are referred to
supervisors or appropriate personnel according to
organisational guidelines.


3 Research information relevant to enquiry.

Performance Criteria:

3.1 Information relevant to client needs is identified from
company and industry sources.
3.2 Accuracy and type of information accessed from
client is assessed to determine if a visit to the
customer is required.
3.3 Crux of the issue is ascertained from the information


4 Communicate advice and pricing information.

Performance Criteria:

4.1 Written and verbal responses are presented in a clear
and concise manner.
4.2 Pricing information for routine and specified spatial
products and services is provided where appropriate.
4.3 OHS issues form part of the advice, where


5 Update relevant files and records.

Performance Criteria:

5.1 Spatial business documentation is completed
according to established work procedures.
5.2 Co-workers and supervisors are promptly advised of
work implications, where appropriate.
5.3 Information on the type and source of enquiries is
collated according to organisational practices to enable subsequent data analysis.

Learning Outcomes

Refer to elements

Details of Learning Activities

Students will participate in a variety of teaching methods including: lectures, tutorials,practicals, class discussion,
group/individual work on projects, and interaction with individuals and groups within the Surveying area.

Teaching Schedule

Session1 Day1: Enrollment and Induction, Literacy and Numeracy test, care of survey equipment, level reduction, OHS for task 1, preparation for field day
Session1 Day2: Survey annexe induction, 3dr order levelling theory and practice, level competition & reductions
Session1 Day3: GIS map production, reduction, compilation and presentation of data, use of calculator & survey computations
Session2 Day1: Project survey control network, Levelling revision, Chain surveying theory and exercises, OHS for task 2, preparation for field day
Session2 Day2: OH&S risk assessment, 3rd order levelling and chain surveying, setout points using GPS, level competition & reductions,
Session2 Day3: GIS map modifications, data collation and compilation, complete worksheet, Respond to client enquiry - Quote and survey plan
Session3 Day1: Autocad setout plan, Total Station Angle & Distance Measurement (SDN1319), OHS for task 3, preparation for field day
Session3 Day2: Equipment Selection, Issue, Use and Checks, square angle measurement, Total Station - Angles & Distances Exercise
Session3 Day3: GIS SQL query, Complete Data Compilation, Checks & Worksheet/s, Surveying Computations (Closures, Adjustments & Coordinate Geometry), CV & cover letter
Session4 Day1: Volumes and contours, 3rd orrder levelling and traversing, Survey computations - coordinate transformations, OHS for task 4 & preparation for field day
Session4 Day2: Traverse exercise, sketch, feature and setout surveys, field checks and compilation
Session4 Day3: Worksheet preparation, Register and use of Liscad, survey computations (MGA and AHD datum), CAD plan preparation - sketch marks, GIS map using SMES dataset
Session5 Day1: Surveying Computations - Area of a Closed Traverse and Irregular Figures, Offsets & Radiations, Control Surveys, Cadastral Boundaries and Geographical Information Systems (SMES), Introduction to Acts & Regulations, OHS for task 5 & preparation for field day
Session5 Day2: OH&S Toolbox Meeting, OH&S Documentation, JSA, Provide Field Support Services, Equipment Operation and Handling, Connecting Control & Traverses to Cadastral Marks, Field Exercise, traverse to 2 PM’s
Session5 Day3: Control & Cadastral Surveys, Survey Practice Handbook & Directives, Finalise Control Network using Liscad and Autocad, Worksheet/s, Computations, Checks and Closures, Abstract of Field Records,Plan and Report,
Session6 Day1: Revision, Traverse Closures and Adjustments, Datum Computations and Coordinate Transformations, Surveying Computations - Examination
Session6 Day2: Levelling. chaining, radiation, traversing and GPS Trimble and Leica Surveying Exercises and Assessment
Session6 Day3:DGPS Rapid Static - Control Baselines (Process, Correct, Adjust & Export) Transformations (MMBW), Surveying Computations Finalise Control Network Plans, produce map from GPS data in GIS package.

Learning Resources

Prescribed Texts

Recommended texts:
Acts and Regulations Occupational Health and Safety Commission.
Surveying, A Bannister and S Raymond, 6th edition, 1992, Pitman
Elementary Surveying, Elfick Fryer Brinkner Wolf, 9th edition, 1994, Harper Collins
F A Shepard, Arnold.
Surveying for Construction, William Irvine McGraw Hill


Web Resources: - Online@RMIT – Program and Course information, documents, resources and links. Learning Modules - Land Channel (Victoria) - Survey Mark Enquiry Service, GPSnet, Maps & Images, Property Information, Land Management. - Institute of Surveyors, Victoria - Surveying and Spatial Science Institute - Mapping Sciences Institute, Australia - ANZLIC: Australian and New Zealand Spatial Information Council - Surveyors Board, Victoria – Survey Practice Handbook, Key Legislation for Surveyors. - Intergovernmental Committee on Surveying and Mapping - Standards and Practices for Control Surveys - Geoscience Australia – National Mapping Agency, Geocentric Datum of Australia, GPS

Other Resources


Engineering Surveying [electronic resource] Schofield, W.: 6th ed.: Burlington : Elsevier, 2007.
Online access: Available on EBL : Ebook Library
3 print copies at 526.9 S367 Carlton Library

New Aspects of Quantity Surveying Practice [electronic resource] Main Author: Cartlidge, Duncan
2nd ed. Burlington : Elsevier, 2006.
Online access: Available on EBL : Ebook Library
1 print copy at 692.5 C327 Carlton Library

Print books:

Advanced engineering surveying: problems and solutions / Shepherd, F. A.: London : Edward Arnold, 1981.
Swanston Library 526.902462 S548 3 copies
(The above title was cited in the previous implementation plan for Cert III in Spatial Information Services in 2004. However this is a fairly old title (1981) and it seems to be out of print)

Elementary surveying: Elfick, Michael. and Brinker, Russell: 9th ed.: London: HarperCollins, 1994.
1 copy at 526.9 E38 Carlton & Swanston Library,2&Search%5FArg=elementary%20surveying%20brinker&Search%5FCode=GKEY%5E&SL=None&CNT=25&SID=1

(The above title was cited in the previous implementation plan for Cert III in Spatial Information Services in 2004. However this is a fairly old title (1994) and there isn’t an updated edition of it.)

Elementary surveying : an introduction to geomatics / Wolf, Paul R.: 11th ed.: Englewood Cliffs, N.J. Prentice Hall, 2006
526.9 W855

Elementary surveying: an introduction to geomatics, Ghilani, Charles D, 12th ed., Upper Saddle River Prentice Hall Ptr, 2008
1 Copy Ordered 25-07-2008 for Carlton
Swanston Library at 526.9 W855

Guidelines for surveying soil and land resources /: 2nd ed.: Collingwood, Vic. : CSIRO Publishing, 2008.
2 copies Carlton Library at 631.4794 G946, 1 at Swanston.

Principles of geospatial surveying / Allan, A. L.: Caithness, Whittles Pub. ; Boca Raton, FL : Distributed in North America by CRC Press, c2007.
1 copy Carlton and Swanston Libraryat 526.9 A417

Surveying : principles and applications / Kavanagh, Barry F.: 8th ed.: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009.
2 copies on order, previous 7th edition held at 526.9 K21 (1 copy Carlton and Swanston)

Surveying and engineering: principles and practice, Paul Watson et al, Oxford, Blackwell, 2008
1 copy at Swanston 690 S963

Surveying for engineers.: UREN, J: 4TH ED.: BASINGSTOKE PALGRAVE MACMILLAN 2006:
Location: Bundoora Library
Order Information: 2 Copies Ordered 25-07-2008
Already ordered for Carlton Library.

Surveying with construction applications
Carlton Library 1 Copy Ordered 13-06-2008
Swanston Library at 526.9 K21

Surveying for construction ,Irvine William, Maidenhead, McGraw Hill , 2006
2 Copies Ordered 25-07-2008,1&Search%5FArg=surveying%20for%20construction&Search%5FCode=TALL&SL=None&CNT=25&SID=3
(This was in the previous implementation plan)

Overview of Assessment

A person who demonstrates competency in this unit must be able to provide evidence of:
• applying cost consideration
• assessing and acting upon basic contingencies
• communication and negotiation skills
• determining basic data requirements
• managing basic risks and contingencies
• working towards set targets
• understanding the nature of spatial projects.

Assessment Tasks

The assessment is conducted in both theoretical and practical aspects of the course according to the performance criteria set
in the National Training Package. The students are required to undertake summative assessments that bring together knowledge
and skills.

To successfully complete this course you will be required to demonstrate competency in each assessment tasks detailed

Your assessment for this course will be marked using the following table:

CA Competency Achieved
NYC Not yet Competent
DNS Did not Submit

Session 1 Assessment 1: 11 Vertical Control Data - Local Datum
Session 1 Assessment 2: 12 Risk Assessment & Job Safety Analysis
Session 1 Assessment 3: 13 Geographic Information Systems - Display spatial data on Map
Session 1 Assessment 4: 14 Client relationship
Session 2 Assessment 1: 21 Horizontal Control Data
Session 2 Assessment 2: 22 Level quote and plan
Session 2 Assessment 3: 23 Geographic Information Systems - Display spatial data on Map
Session 2 Assessment 4: 24 Client interaction
Session 3 Assessment 1: 31 Maintain Horizontal & Vertical Control - Magnetic & Local Datums
Session 3 Assessment 2: 32 Respond to Client Enquiry - Position Application
Session 3 Assessment 3: 33 Geographic Information Systems - Symbolising features
Session 3 Assessment 4: 34 Computation test

Session 4 Assessment 1: 41 Horizontal & Vertical Survey Control to MGA and AHD datums
Session 4 Assessment 2: 42 JSA and SWMS
Session 4 Assessment 3: 43 Geographic Information Systems - Adding controls to GIS
Session 5 Assessment 1: 51 Horizontal Control Data - Cadastral
Session 5 Assessment 2: 52 OH&S in the field and Toolbox Meetings
Session 5 Assessment 3: 53 Geographic Information Systems - Georeferencing
Session 6 Assessment 1: 61 Final Report to Client
Session 6 Assessment 2: 62 Computation exam
Session 6 Assessment 3: 63 Setout plan in CAD

You are required to complete the following three assessment tasks:

1. Session 1 Assessment 4 - Assignment - Day 1 Session 2
2. Session 2 Assessment 2 - Assignment - Day 1 Session 3
3. Session 2 Assessment 4 - Assignment - Day 1 Session 3

Check my RMIT (Blackboard) for session dates
All assessment tasks need to be succesfully completed to demonstrate competence.

Assessment Matrix

Assessment Task Element

1. Session 1 Assessment 4 - Element 1, 2, 3 & 4 
2. Session 2 Assessment 2 - Element 1 & 2
3. Session 2 Assessment 4 - Element 1, 2, 3 & 4

Other Information

The assessment for this course requires students to maintain and present on request a Training Record Book that details their participation in both simulated and workplace assessment activities and achievement of the units or elements of competence which underpin delivery of this course.

Assessment dates.
Assessment due dates will be issued on commencement of the course. Submission of all prescribed assessment tasks by the due dates is expected.

Students are required to participate in the OH&S induction program for this course and at all times follow the occupational health and safety policies and procedures demonstrating appropriate behaviours to ensure the safety of self and others.

Study and learning Support:

Study and Learning Centre (SLC) provides free learning and academic development advice to you.
Services offered by SLC to support your numeracy and literacy skills are:

assignment writing, thesis writing and study skills advice
maths and science developmental support and advice
English language development

Please Refer to find more information about Study and learning Support

Disability Liaison Unit:

If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and
support to complete your studies.

Please Refer to find more information about services offered by Disability Liaison Unit

Late submission:

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and
lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
The application must be lodged no later than one working day before the official due date. You will be notified within
no more than 2 working days of the date of lodgment as to whether the extension has been granted.

If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special
Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days
after the official due date.

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.

Special consideration:

Please Refer;ID=riderwtscifm to find more information about special consideration


Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University.

Please Refer: to find more information about plagiarism.

Other Information:

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview