Course Title: Work as a guide

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: TOUR5014C

Course Title: Work as a guide

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C3293 - Certificate III in Conservation and Land Management

Course Contact: Bruce Partland

Course Contact Phone: +61 3 99258323

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 90

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this Course.

Course Description

This unit describes the performance outcomes, skills and knowledge required to work effectively as a guide. It covers key legal, ethical, safety and professional development issues that must be considered by
guides in their daytoday work. It is an essential skill for all guides and underpins all guiding activities.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

SITTGDE001B Work as a guide


1. Apply knowledge of the guiding sector.

Performance Criteria:

1.1 Conduct day-to-day guiding activities in a manner that takes account of the roles and responsibilities of different types of guides.
1.2 Identify key guide information sources and contacts.
1.3 Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers.


2. Guide tours according to safety, ethical and legal requirements.

Performance Criteria:

2.1 Conduct day-to-day guiding activities according to the legal requirements governing the industry.
2.2 Actively and regularly participate in risk assessments according to established organisational policies and procedures and identify situations where a risk assessment may be required.
2.3 Guide tours according to general ethics of guiding and specific ethical considerations for particular contexts.
2.4 Guide tours according to safety requirements and in a manner that minimises risk to customers and colleagues.
2.5 Guide tours in a manner that minimises any negative impact on the social or natural environment.


3. Develop guiding skills and knowledge.

Performance Criteria:

3.1 Identify and use opportunities to update the knowledge and skills required by guides.
3.2 Identify and access sources of assistance and support for guides when required.
3.3 Share knowledge with colleagues to enhance the quality of service provided to customers.


4. Communicate with tourism industry operators in English

Performance Criteria:

4.1 Articulate information clearly using industry acceptable language.
4.2 Achieve mutual understanding and agree on details relevant to guiding activities.
4.3 Provide accurate information and explanations about customer requirements and any special requests.
4.4 Communicate according to social, cultural and business requirements.
4.5 Identify the nature and key facts of operational problems and provide an appropriate solution by consulting and openly communicating with the tourism operator.

Learning Outcomes

Details of Learning Activities

Guiding best practice

Theory: What does the audience want?

Teaching Schedule

Last Thursday and Friday of each month

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment will be based on direct observation of on-the-job work processes; Third party endorsement by work supervisor Matthew Butt and / or Aboriginal mentors; class-room exercises and quizzes.

Assessment Tasks

Written Case study (Tyrendarra

Practical demonstration of guiding skills.

Assessment Matrix

Course Overview: Access Course Overview