Course Title: Deliver a service to customers

Part A: Course Overview

Program: C3296 Certificate III in Electrotechnology Electrician

Course Title: Deliver a service to customers

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Flexible Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG5787C

City Campus

TAFE

174T School of VE Engineering, Health & Science

Face-to-Face or Internet

VE 2017 (IRDC)

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email: vocengineering@rmit.edu.au



Course Description

This unit covers the interacting with customers to identify and meet their service needs. It encompasses following community and enterprise policies and standards, identifying customer needs, identifying and resolving problems/issues and maintaining product/service quality

Pre-requisite Courses and Assumed Knowledge and Capabilities

Nil



National Competency Codes and Titles

National Element Code & Title:

UEENEEC010B Deliver a service to customers

Elements:

1. Interact with customers.

2. Identify customer needs.

3. Deliver a service to customers.

4. Evaluate and complete service


Learning Outcomes

Refer to Elements


Overview of Assessment

 

Students must pass each of the following assessment tasks to demonstrate competent.

 

Assessment

Task 1

Deliver a Service - Assignment

 

 

These tasks assesses the following Course Learning Outcomes (CLOs):

Assessment Mapping Matrix

 

Elements/Performance Criteria Covered

Task 1

1.1

X

1.2

 X

1.3

 X

1.4

 X

2.1

 X

2.2

 X

2.3

 X

2.4

 X

3.1

 X

3.2

 X

3.3

 X

3.4

 X

3.5

 X

4.1

 X

4.2

 X

4.3

 X

4.4

 X

4.5

 X

 

 

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.