Course Title: Communicate and work effectively in health
Part B: Course Detail
Teaching Period: Term1 2013
Course Code: EMPL7049C
Course Title: Communicate and work effectively in health
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C3299 - Certificate III in Dental Assisting
Course Contact: Ms. Suzanne Dellas Fatone
Course Contact Phone: +61 3 9341 1406
Course Contact Email: sue.fatone@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Not applicable
Course Description
This unit of competency describes the skills and knowledge required to work effectively in a health
setting with clients, staff, visitors, suppliers and others to meet established work requirements.
This unit applies to work in a range of health settings such as:
specific community
community, regional or remote service provider
department of a large institution or organisation
specialised service or organisation
private provider
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTHIR301C Communicate and work effectively in health |
Element: |
1. Work ethically |
Performance Criteria: |
1.1 Follow ethical guidelines in decision-making in all work undertaken the health setting with awareness of potential ethical complexity in own work role |
Element: |
2. Communicate effectively in a health setting |
Performance Criteria: |
2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards |
Element: |
3. Practise high standards of personal hygiene |
Performance Criteria: |
3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting |
Element: |
4. Promote a positive approach to health |
Performance Criteria: |
4.1 Clarify components of own role that contribute to maintaining an effective and client-centred approach to health |
Element: |
5. Maintain professional work standards |
Performance Criteria: |
5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel |
Element: |
6. Work effectively within the health care system |
Performance Criteria: |
6.1 Demonstrate respect for workers from different sectors and levels of the industry |
Element: |
7. Take responsibility for personal skill development |
Performance Criteria: |
7.1 Seek advice from appropriate persons on areas for skills/knowledge development |
Learning Outcomes
1.1 Follow ethical guidelines in decision-making in all work undertaken in the health setting with awareness of potential ethical complexity in own work role
1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
1.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel
1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure
1.5 Show respect for rights and responsibilities of others through considered application of work practices
1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
1.7 Recognise, avoid and/or address any conflict of interest
2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards
2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters
2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received
2.4 Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes
2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards
2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace
3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting
3.2 Wear personal protective equipment correctly according to organisation requirements
3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures
3.4 Report or initiate action within own area of responsibility to redress any potential workplace hazards
4.1 Clarify components of own role that contribute to maintaining an effective and client-centred approach to health
4.2 Promote an approach in which clients are included in shared decision-making as partners in health care where appropriate
4.3 Contribute to a workplace culture of promoting good health by sharing health information in line with organisation policy
4.4 Focus on preventing ill health and minimising risk in the workplace
5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel
5.2 Contribute to identifying and implementing improved work practices
5.3 Comply with relevant accreditation standards applying to work undertaken
5.4 Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken
5.5 Respond positively to changes to improve work practices and procedures in accordance with organisation requirements
5.6 Identify and report issues requiring mandatory notification to supervisor and/or appropriate authority
6.1 Demonstrate respect for workers from different sectors and levels of the industry
6.2 Work with awareness of the roles of various organisations in the health care system in Australia
6.3 Maintain awareness of current issues influencing health care, including health issues for Indigenous Australians
7.1 Seek advice from appropriate persons on areas for skills/knowledge development
7.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager
7.3 Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training
7.4 Identify and prioritise personal work goals in accordance with organisation requirements
Details of Learning Activities
- Facilitator led power point presentation on legal & ethical issues, communication with clients & colleagues, professional presentation, professional development, conflict management and team work in dental practice
- In class small group activities - legal & ethical activity, scenario based communication activity, CV writing activity
- Access Study and Learning online
- Self managed research on patient case study oral presentation
- Presentation(oral) to class peers and RMIT assessor
Teaching Schedule
- 2 hours - day 1, block 1 - welcome to RMIT and induction including program outline and online enrolment process
- 2 hours - day 2, block 1 - lecture and in class activities in legal and ethical issues
- 1 hour - day 4, block 1 - IT induction and study and learning online resource access
- 3 hours - day 4, block 1 - communication skills in the workplace lecture/workshop
- 4 hours - day 3, block 3 - oral presentations including observation of peer presentations.
- 8 hours - self managed research and on the jon workbased training
- Total nominal hours = 20
Learning Resources
Prescribed Texts
Bird. D. & Robinson D (2011) Torres & Ehrlich Modern Dental Assisting, 10th Ed. W.B. |
References
Other Resources
Other Resources
RMIT Blackboard www.rmit.edu.au via MY RMIT Progran C3299
References
RMIT online learning Hub www.rmit.edu.au/online
Library www.rmit.edu.au/library
Overview of Assessment
Assessment will include demonstration of underpinning skills and knowledge, assessment activities may include quizzes, role play, oral presentation, and written work.
Assessment Tasks
-
Plagiarism
RMIT University requires that you present only YOUR work for assessment. Plagiarism is a form of cheating. It is the presentation of the work or idea of another person without appropriate referencing, as though it is your own.
Plagiarism is NOT acceptable. Penalties can include charges of academic misconduct, cancellation of results and exclusion from your course.
- Oral assessment case study presentation using power point (approximately 10 minutes in duration) to RMIT Assessor and class peers. - 90% weight
- Submission of signed Third Party Evidence Declaration to support evidence of workbased training and development of skills - 10% weight
- Total weight of assessment = 100%
Assessment Matrix
Please Note; Students may apply for Special Consideration as (per the information via the RMIT Hub @ http:/www.rmit.edu.au/students/special consideration if they believe their ability to complete Assessment for this Unit by the submission date has been affected by factors beyond their control. Special Consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date.
The application for Special Consideration is NOT granted automatically on application.
-
Oral assessment case study presentation using power point (approximately 10 minutes in duration) to RMIT Assessor and class peers. - 90% weight
Submission of signed Third Party Evidence Declaration to support evidence of workbased training and development of skills - 10% weight
CA Competency Achieved for unit HLTHIR301C as follows;
PX pass for the oral presentation case study
Submsission of Third Party Evidence Declaration fully signed off by student and workplace supervisor
IMPORTANT INFORMATION -
Please note: The assessment result is final and a second opportunity for re-assessment will be NOT be provided unless the student has applied for and been granted Special Consideration as per RMIT Assessment Policy see www.rmit.assessmentpolicy.edu.au
Failure to complete this unit of competence will result in non-completion of the Certificate III Dental Assisting Program
Other Information
Students are strongly encouraged to access the resources provided for Unit HLTHIR301C via RMIT blackboard program C3299 and to consolidate their skills and knowledge in this unit of competence by discussing the unit learning outcomes in detail with their workpalce supervisor when completing the Third Party Evidence Declaration.
Course Overview: Access Course Overview