Course Title: Maintain high standard of client service

Part A: Course Overview

Program: C3300 Certificate III in Allied Health Assistance

Course Title: Maintain high standard of client service

Portfolio: SEH Portfolio Office

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Veemita Kaul

Course Contact Phone: +61 3 9925 4662

Course Contact Email:

Course Description

This course describes skills and knowledge for health care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites and co-requisites for this course.

National Competency Codes and Titles

National Element Code & Title:

HLTCSD201D Maintain high standard of client service


1. Communicate appropriately with clients

2. Establish and maintain an appropriate relationship with clients

3. Act in a respectful manner at all times

4. Evaluate own work to maintain a high standard of client service

Learning Outcomes

Overview of Assessment

The assessment will be in the form of completing different activities, aseessments and case studies and active participation in class room activities.