Course Title: Communicate and work in health or community services

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: GEDU6078C

Course Title: Communicate and work in health or community services

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C3319 - Certificate III in Individual Support

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff


Gwen Cawsey –

Maria Pleitez-

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this unit you will acquire the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. 

The skills gained in this unit will apply to a range of health and community service contexts where you may be required to communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM005 Communicate and work in health or community services


1. Communicate effectively with people



2. Collaborate with colleagues



3. Address constraints to communication



4. Report problems to supervisor



5. Complete workplace correspondence and documentation



6. Contribute to continuous improvement


Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities


Examples of learning activities (please select the ones that apply to your course from this list or add your own):

·         class exercises to review discussions/lectures

·         practical demonstrations in studio

·         Blog/Wiki or other online discussion and participation

·         analysis/critique of relevant reading material

·         seminars/workshop

·         design activities or projects

·         peer learning

·         guest lecture/presentation

·         peer teaching and class presentations

·         group discussion

·         research

·         independent project based work

·         group activities/projects

·         ‘workshopping’ of student projects including peer/lecturer feedback

·         practical placement

·         simulated workplaces

Teaching Schedule

        Session 1

·         Effective communication Verbal communication- an effective way of communicating and helps in expressing our emotions in words, and ensuring we use non-complex words.

·         Non-verbal communication:-Symbols and sign language, folded arms, touch, and facial expressions.

·         Clear direction- written or verbal

·         Culture- A healthy organisational culture is attained when coordination, fairness and respect are infused in the communication practices. Employees are more  engaged and participative when there is effective communication

Session 2

·         Address constraints to communication

·         Identify early signs of potentially complicated and or difficult situations and how to report according to the organisations policy and procedures

·         Resolving conflict

·         Looking beyond the incident

     Session 3

·         Completing workplace correspondence and documentation

·        Awards and agreements

·         Legal requirement

·         Complete written and electronic documents

·         Confidentiality

·         WHS

Learning Resources

Prescribed Texts



Referencing guide:
Author’s family name, initial(s) Year of publication, Publication title, Publication details.
eg. Bauman, Z 1999, Globalization and culture, Polity Press, Oxford. If website, a few more details are required:
eg. World Health Organization 2014, WHO recommendations for routine immunization - summary tables, World Health Organization, viewed 1 May 2014, <> You are advised to look at the course at myRMIT for ongoing updated information.

Other Resources


RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources. Students will need to purchase an RMIT polo top as uniform for placement

Overview of Assessment




This unit of competency is delivered and assessed with the unit of competency Work legally and ethically (CHCLEG001)

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

The assessment tasks are as follows:

Task 1: Research questions

Task 2: Questions and answers

Task 3: Observation in either a simulated or workplace environment



If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teacher 

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca



Assessment Tasks

 To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).

Assessment One:

Task 1: This task requires you to write an information guide for new employees about effective communication with clients, carers, and families in the health and community services industry.

Task 2: This task requires you to research and report on a variety of topics including, but not limited to; Legal considerations in communication, duty of care, discrimination, informed consent, translation etc. when communicating with clients, carers, and families in the health and community services industry.

Assessment Two:

This task requires you to answer a series of written and verbal questions about effective communication with clients, carers, and families in the health and community services industry including legal considerations.



Assessment Matrix

            Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.

Other Information


Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.


It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.


Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.


Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:


Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing


Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.


Examples of plagiarism include:

·         Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;

·         Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;

·         Piecing together text from one or more sources and adding only linking sentences;

·         Copying or submitting whole or parts of computer files without acknowledging their source;

·         Copying designs or works of art and submitting them as your original work;

·         Copying a whole or any part of another student’s work; and

·         Submitting work as your own that someone else has done for you.

·         Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.


For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Police Checks

Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check.

The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check.

Where required by the workplace, students shall provide a copy of their police check on request.

If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate:

-               advise the student of the outcome; and

-               discuss placement options with the student; and/or

-               provide program and career counselling.

RMIT will not store Police Checks on student files.


Early Termination of Placement

Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement.

Possible reasons for such decisions may include, but are not limited to-

·         failure to follow processes required for safety

·         breach of client or patient confidentiality

·         failure to comply with the instructions of supervisors

·         or other unprofessional behaviour

Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.

Course Overview: Access Course Overview