Course Title: Provide individualised support

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: HWSS6075C

Course Title: Provide individualised support

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C3319 - Certificate III in Individual Support

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email: renee.cost@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this unit you will acquire the skills and knowledge necessary to organise, provide and monitor support services that have been established by developing an individualised plan with clients.

The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.

This unit will apply to you when providing support under direct or indirect supervision in any community services or health context.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS015 Provide individualised support

Element:

1. Determinerequirements of individual plan

 

Performance Criteria:


1.1 Read and interpret individual plan, goals and confirm required equipment, processes and aids
1.2 Confirm purpose and time of visit with the relevant person
1.3 Prepare equipment, resources and/or documents required for the purpose of the visit and contingencies

Element:

2. Establish relationship in the home

 

Performance Criteria:

2.1 Follow organisation’s procedures to assure the person of your identity before entering the house
2.2 Communicate with the person to provide information, clarifypurpose of visit and confirm the person’s consent
2.3 Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and/or associated matterss
2.4 Engage appropriately with others in the place of residence in accordance with organisation policies
2.5 Check for hazards to own and others’ health and safety and implement controls to manage risk

Element:

3. Operate respectfully in the home

 

Performance Criteria:

3.1 Negotiate how to best implement the individual plan to suit the person within organisation procedures and respecting that the work setting is the person’s home and personal space
3.2 Comply with duty of care requirements of role in relation to the person and any other people
3.3 Demonstrate respect and sensitivity toward the person and their place of residence
3.4 Deal with ethical dilemmas, behaviours of concern, possible abuse and/or neglect in accordance with relevant policies and procedures
3.5 Maintain confidentiality in accordance with legislation and organisation policy and procedures

Element:

4. Complete reportingand documentation

 

Performance Criteria:

4.1 Comply with the organisation’s reporting requirements, including reporting observations to supervisor
4.2 Complete and maintain documentation according to organisation policy and protocols and using technology required in the workplace
4.3 Ensure any arrangements for follow up visits are recorded and implemented


Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

This unit of competency is delivered and assessed with the unit of competency Facilitate the empowerment of older people (CHCAGE001)

Learning activities may include:

  • class exercises to review discussions and workshops
  • seminars/workshops/presentations
  • practical demonstration and use of workplace equipment and tasks
  • guest presentations
  • group discussions
  • research in and out of class time
  • independent workplace case study
  • group activities/projects


Teaching Schedule

This unit of competency is delivered and assessed with the unit of competency Facilitate the empowerment of older people (CHCAGE001)

Session 1

• Develop relationships with older people
• Recognize and respect older people’s social cultural and spiritual differences
• Maintain confidentiality and privacy of the person within organisation policy and procedures

  • Determine support needs
    • Ensure the person is aware of their rights and complains procedure

Session 2
• Access and equity
• Respect of individual differences
• Provide services according to organisation policies, procedures and duty of care requirements

  • Work with the person to identify actions and activities that support the individualised plan and promote the person’s independence and rights to make informed decision making
    • Provide support according to the to the individualised plan, the person’s preference and strengths, and organisation policies, protocols and procedures
    • Individualised planning

 

Session 3
• Assist older person to understand their rights and complaints mechanisms of the organisation
• Aged care complaints scheme
• Elder abuse
• Discuss situations of risk or potential risk associated with ageing
 • Participate in discussion with the person and supervisor in a manner that supports the persons self determination

  • Provide assistance to maintain a safe and healthy environment
    • Involve the person in discussions about how support services are meeting their needs and any requirement for change
  • Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols


Learning Resources

Prescribed Texts


References


Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources. Students will need to purchase an RMIT polo top as uniform for placement


Overview of Assessment

This unit of competency is delivered and assessed with the unit of competency facilitate the empowerment of older people (CHCAGE001)

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

The assessment tasks are as follows:

Task 1: Questions and answers

Task 2: Care plan task

Task 3: Observation in a simulated and workplace environment

 

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca


Assessment Tasks

This unit of competency is delivered and assessed with the unit of competency Facilitate the empowerment of older people (CHCAGE001)

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

The assessment tasks are as follows:

Task 1: Questions and answers- You will be required to answer a range of questions that ensure you have an understanding of empowerment and individualised support across the sector.

Task 2: Research - You are required to research and answer a range of questions that ensure you have an understanding of the delivery of services acros the sector and ensuring you empower your residents/clients and provide individualised support.

Task 3: Observation in a simulated and workplace environment-

 Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
• use of suitable facilities, equipment and resources, including:
• individualised plans and equipment outlined in the plan
• infection control policies and procedures
• modelling of standard industry operating conditions and contingencies, including involvement of real people when using relevant equipment

 

 


Assessment Matrix

Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.

Other Information

This is a Work Integrated Learning course in which you will complete a 120 placement in an organisation, undertaking the kinds of professional tasks you could expect in your work after graduation.

Police Check

You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and will need to pay the associated costs.

or

You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.

 

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

 

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:
http://www1.rmit.edu.au/students/specialconsideration
Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity
The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
Piecing together text from one or more sources and adding only linking sentences;
Copying or submitting whole or parts of computer files without acknowledging their source;
Copying designs or works of art and submitting them as your original work;
Copying a whole or any part of another student’s work; and
Submitting work as your own that someone else has done for you.
Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 – and the RMIT Student Conduct Regulations –http://www1.rmit.edu.au/browse;ID=r7a7an6qug93

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com

Complaints Procedure:
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.
Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy
Student complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22
Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf
Police Checks
Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check.
The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check.
Where required by the workplace, students shall provide a copy of their police check on request.
If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate:
- advise the student of the outcome; and
- discuss placement options with the student; and/or
- provide program and career counselling.
RMIT will not store Police Checks on student files.

Early Termination of Placement
Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement.
Possible reasons for such decisions may include, but are not limited to
failure to follow processes required for safety
breach of client or patient confidentiality
failure to comply with the instructions of supervisors
or other unprofessional behaviour
Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.
Other Resources

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RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources. Students will need to purchase an RMIT polo top as uniform for placement

Course Overview: Access Course Overview