Course Title: Provide support to people living with dementia

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: HWSS6077C

Course Title: Provide support to people living with dementia

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C3319 - Certificate III in Individual Support

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 65

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this unit you will acquire the skills and knowledge neccesary to provide person-centred care and support to people living with dementia. It will assist you when following and contributing to an established individual plan.

This unit will apply to you when working in a residential or community context, including family homes. Work performed requires some discretion and judgement and may be carried out under regular direct or indirect supervision

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCAGE005 Provide support to people living with dementia


4. Implement strategies which minimise the impact of behaviours of concern


5. Complete documentation


6. Implement self care strategies


1. Prepare to provide support to those affected by dementia

Performance Criteria:

1.1 Apply person-centred care approaches to all interactions with the person living with dementia
1.2 Interpret individualised plan and familiarise self with the specific needs and wants of the person living with dementia
1.3 Identify and address person’s needs for a stable and familiar environment
1.4 Recognise signs consistent with financial, physical or emotional abuse or neglect of the person and report to an appropriate person


2. Use appropriate communication strategies


Performance Criteria:

2.1 Use verbal and non verbal communication strategies to maximise engagement of the person with dementia
2.2 Gain cooperation and provide reassurance as appropriate by using reality orientation
2.3 Use a range of validation strategies to relieve distress and agitation in the person



3. Provide activities for maintenance of dignity, skills and health


Performance Criteria:

3.1 Organise activities which aim to maintain independence, using familiar routines and existing skills
3.2 Organise activities that are appropriate to the individual, reflecting their cultural likes and dislikes, in order to bring back pleasurable memories
3.3 Ensure the safety and comfort of the person balanced with autonomy and risk taking
3.4 Access information about the person’s reminiscences and routines with family and carers
3.5 Provide support and guidance to family, carers and/or significant others where appropriate

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

This unit of competency is delivered and assessed with the unit of competency Deliver care services using a palliative approach (CHCPAL001)

Some of the examples of learning activities are:

·         class exercises and discussions

·         practical demonstrations in a simulated environmen

·         peer learning

·         guest speakers

·         group discussions

·         independent assessment tasks which require research

·         practical placement

·      group activities and group discussions

Teaching Schedule

This unit of competency is delivered and assessed with the unit of competency Deliver care services using a palliative approach (CHCPAL001)

Session 1
• Principles and Aims of a Palliative Approach when supporting individuals
• Recognise the holistic needs of the person extending over time, not just the end of life
• Holistic care• What is the difference between dementia and Alzheimer’s Disease
• Signs and Symptoms of Dementia
• Apply person-centered care approaches to all interactions with the person living with dementia

Session 2
• Respecting the persons for quality of life choices
• Communicate with individuals, family and carer’s in a manner that show empathy and provides emotional support
• Demonstrate respect for the relationship between the client and carer • Abuse
• Use verbal and Non-verbal communication strategies to maximize engagement of the person with Dementia
• Use a range of validation strategies to relieve distress and agitation in the person


Session 3
• Interpret and follow Advance Care Directives in the care plan in line with own work role and organisation, legal and ethical requirements and comply with end-of-life decisions as documented in the care plan and keeping with legal requirements
• Codes of ethics
• • Activities for maintenance of dignity, skills and health
• Intimacy and sexual issues
• Providing support and guidance to family and carers and or significant others where appropriate Legislations


Session 4
• Observe and document persons pain and other symptoms in line with care plan directives and promptly report to appropriate member of the care team
• Implement strategies to manage pain and promote comfort in line with care plan and your own role
• Refer to appropriate member of staff any misconceptions in the workplace surrounding the use of pain relieving medication

  • Identify behaviours of concern and potential triggers
    • Contribute to team discussions on support planning and review and take action to minimize the likelihood of and reduce the impact of behaviours on the person and others
  • • Safety inside and outside the home

Session 5
• Follow End-of-life Care strategies
• Monitor and evaluation
• Provide emotional support to other individuals, carers and families when a death has occurred in line with your role

  • Comply with organisation’s reporting requirements including reporting observations to the supervisor
    • Complete and maintain and store documentation according to organisation’s policy and procedures

Session 6
• Manage own emotional responses and ethical issues
• Bereavement support for the care team
• Raise any ethical issues or concerns with supervisor or other appropriate person and follow organisation policy and procedures in relation to managing own emotional • Monitor own stress levels in relation to working with people with Dementia
• Use appropriate self-care strategies and seek support if required
 responses and ethical issues


Learning Resources

Prescribed Texts


Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources. Students will need to purchase an RMIT polo top as uniform for placement

Overview of Assessment

This unit of competency is delivered and assessed with the unit of competency Deliver care services using a palliative approach (CHCPAL001)

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

The assessment tasks are as follows:

Task 1: Questions and answers

Task 2: Research task

Task 3: Observation in a simulated and workplace environment 

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks

This unit of competency is delivered and assessed with the unit of competency Deliver care services using a palliative approach (CHCPAL001)

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

Task 1: Questions and answers - You are required to answer 29 questions for this task and they will be in relation to the delivery of palliative care and working with clients/residents that are affected by dementia. You are required to answer these questions in your own words.

Task 2: Research task- For this task you are required to research and briefly answer questions about palliative and dementia care in the sector. Some of the areas you will research are about

• Alzheimer’s disease
• Vascular dementia or multi-infarct dementia
• Lewy bodies
• Excessive alcohol intake or Korsakov Syndrome
• Fronto temporal lobar degeneration (FLTD) including Pick’s disease
• Huntington’s disease
• Parkinson’s disease
• Younger onset dementia

Task 3: Observation in a simulated and workplace environment - For this part of the assessment you will be observed either in a simulated environment (in class) or whilst on your practical placement by the RMIT facilitator/assessor. You will be observed demonstrating the following points:

• relevant policies, protocols and practices of the organisation in relation to the provision of both a palliative approach and palliative care
• scenarios and simulations in provision of care using a palliative approach in a range of contexts
• palliative care plans and equipment and/or resources outlined in plan
• use of suitable facilities, equipment and resources, including individualised plans and any relevant equipment outlined in the plan
• modelling of industry operating conditions, including scenarios that reflect a range of dementia support services involving a range of dementia symptoms and behaviours of concern

Assessment Matrix

Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.

Other Information

This is a Work Integrated Learning course in which you will complete a 120 placement in an organisation, undertaking the kinds of professional tasks you could expect in your work after graduation.

Police Check

You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and will need to pay the associated costs.


You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.




Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:


Cover Sheet for Submissions 
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.


It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.


Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.


Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing


Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  •  Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student’s work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93


Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:


Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Police Checks

Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check.

The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check.

Where required by the workplace, students shall provide a copy of their police check on request.

If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate:

-               advise the student of the outcome; and

-               discuss placement options with the student; and/or

-               provide program and career counselling.

RMIT will not store Police Checks on student files.


Early Termination of Placement

Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement.

Possible reasons for such decisions may include, but are not limited to

  • failure to follow processes required for safety

         breach of client or patient confidentiality

  • failure to comply with the instructions of supervisors
  • or other unprofessional behaviour

Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.

Course Overview: Access Course Overview