Course Title: Provide home and community support services

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: HWSS6080C

Course Title: Provide home and community support services

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C3319 - Certificate III in Individual Support

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Gwen Cawsey –

Maria Pleitez-

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this unit you will acquire the skills and knowledge required to work in both a home support environment and community settings with individuals, family members, staff, visitors, suppliers and others to meet established work requirements

The skills gained in this unit will apply to workers in a community services context. Work performed requires some discretion and judgement and is carried out under regular direct or indirect supervision.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCHCS001 Provide home and community support services


1. Determine requirements of individual plan


Performance Criteria:

1.1 Read and interpret individual plan, goals and confirm required equipment, processes and aids 1.2 Confirm purpose and time of visit with the relevant person 1.3 Prepare equipment, resources and/or documents required for the purpose of the visit and contingencies


2. Establish relationship in the home


Performance Criteria:

2.1 Follow organisation's procedures to assure the person of your identity before entering the house 2.2 Communicate with the person to provide information, clarify purpose of visit and confirm the person's consent 2.3 Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and/or associated matters 2.4 Engage appropriately with others in the place of residence in accordance with organisation policies 2.5 Check for hazards to own and others' health and safety and implement controls to manage risk


3. Operate respectfullyin the home


Performance Criteria:

3.1 Negotiate how to best implement the individual plan to suit the person within organisation procedures and respecting that the work setting is the person's home and personal space 3.2 Comply with duty of care requirements of role in relation to the person and any other people 3.3 Demonstrate respect and sensitivity toward the person and their place of residence 3.4 Deal with ethical dilemmas, behaviours of concern, possible abuse and/or neglect in accordance with relevant policies and procedures 3.5 Maintain confidentiality in accordance with legislation and organisation policy and procedures


4. Complete reportingand documentation


Performance Criteria:

4.1 Comply with the organisation's reporting requirements, including reporting observations to supervisor 4.2 Complete and maintain documentation according to organisation policy and protocols and using technology required in the workplace 4.3 Ensure any arrangements for follow up visits are recorded and implemented

Learning Outcomes

 On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities


Examples of learning activities:

·         class exercises to review discussions/lectures

·         practical demonstrations in studio

·         Blog/Wiki or other online discussion and participation

·         analysis/critique of relevant reading material

·         seminars/workshops

·         design activities or projects

·         group projects

·         peer learning

·         guest lecture/presentation

·         peer teaching and class presentations

·         group discussion

·         research

·         independent project based work

·         group activities/projects

·         ‘workshopping’ of student projects including peer/lecturer feedback

·         practical placements

·         simulated workplaces

Teaching Schedule

 Session 1:

  • ·         Read and interpret individual plan, goals and confirm required equipment, process and aids
  • ·         Providing the appropriate assistance and equipment can play a significant role in supporting the independence of the older person or a person with a disability.
  • ·         Confirm purpose and time of visit with the relevant person and prepare equipment resources and or documents required for the purpose of the visit.
  • ·         Establish relationships in the home

Session 2:

  • ·   Health administration Act 1982
  • ·  Deal with ethical dilemmas, behaviours of concern, possible abuse and or neglect in accordance with relevant policies and procedures
  •   The duty of care for carers in Aged Care and or Community services

Session 3:

  • Legislation governing confidentiality
  • Recognising signs that may be indicators of abuse
  • Comply with organisations reporting requirements, including reporting observations to supervisor





Learning Resources

Prescribed Texts


Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources. Students will need to purchase an RMIT polo top as uniform for placement

Overview of Assessment



This unit of competency is delivered and assessed with the unit of competency Work with diverse people (CHCDIV001)

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

The assessment tasks are as follows:

Task 1: Questions and answers

Task 2: Research questions

Task 3: Observation in either a simulated or workplace environment



If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teacher 

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).

Assessment One:
Task 1:This task will require you to read, interpret, discuss goals and required equipment for the plan and answer a series of related questions to provide home and community support services.

Task 2: This task will require you to research and report on a variety of topics included but not limited to; legal and ethical considerations for home and community services, organisational policies and procedures, personal security, indicators for abuse and neglect

Assessment two:
This task requires you to answer a series of written and verbal questions on providing home and community support services and the legal and ethical considerations including  organisational policies and procedures, personal security, indicators for abuse and neglect

Skills must have been demonstrated in an ageing support workplace with the addition of simulations and scenarios in workshops where the full range of contexts and situations have not been provided in the workplace. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe, impractical or threatens the dignity of the person. The following conditions must be met for this unit:

-use of suitable facilities, equipment and resources, including:
-individualised plans and any relevant equipment outlined in the plan
-personal protective equipment
-relevant organisation policies and procedures
-Overall, assessment must involve workplace interactions with people in their home, colleagues, families/carers and working with the person’s individualised plan


Assessment Matrix

Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.

Other Information

 Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism


It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.


If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing


Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.


Examples of plagiarism include:

·         Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;

·         Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;

·         Piecing together text from one or more sources and adding only linking sentences;

·         Copying or submitting whole or parts of computer files without acknowledging their source;

·         Copying designs or works of art and submitting them as your original work;

·         Copying a whole or any part of another student’s work; and

·         Submitting work as your own that someone else has done for you.

·         Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:


Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Police Checks

Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check.

The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check.

Where required by the workplace, students shall provide a copy of their police check on request.


If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate:

-               advise the student of the outcome; and

-               discuss placement options with the student; and/or

-               provide program and career counselling.

RMIT will not store Police Checks on student files.


Early Termination of Placement

Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement.


Possible reasons for such decisions may include, but are not limited to-

·         failure to follow processes required for safety

·         breach of client or patient confidentiality

·         failure to comply with the instructions of supervisors

·         or other unprofessional behaviour

Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.

Course Overview: Access Course Overview