Course Title: Provide home and community support services

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: HWSS6080C

Course Title: Provide home and community support services

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C3319 - Certificate III in Individual Support

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this unit you will acquire the skills and knowledge required to work in both a home support environment and community settings with individuals, family members, staff, visitors, suppliers and others to meet established work requirements

The skills gained in this unit will apply to workers in a community services context. Work performed requires some discretion and judgement and is carried out under regular direct or indirect supervision.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCHCS001 Provide home and community support services


1. Determine requirements of individual plan


Performance Criteria:

1.1 Read and interpret individual plan, goals and confirm required equipment, processes and aids
1.2 Confirm purpose and time of visit with the relevant person
1.3 Prepare equipment, resources and/or documents required for the purpose of the visit and contingencies


2. Establish relationship in the home


Performance Criteria:

2.1 Follow organisation’s procedures to assure the person of your identity before entering the house
2.2 Communicate with the person to provide information, clarify purpose of visit and confirm the person’s consent
2.3 Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and/or associated matters
2.4 Engage appropriately with others in the place of residence in accordance with organisation policies
2.5 Check for hazards to own and others’ health and safety and implement controls to manage risk


3. Operate respectfullyin the home


Performance Criteria:

3.1 Negotiate how to best implement the individual plan to suit the person within organisation procedures and respecting that the work setting is the person’s home and personal space
3.2 Comply with duty of care requirements of role in relation to the person and any other people
3.3 Demonstrate respect and sensitivity toward the person and their place of residence
3.4 Deal with ethical dilemmas, behaviours of concern, possible abuse and/or neglect in accordance with relevant policies and procedures
3.5 Maintain confidentiality in accordance with legislation and organisation policy and procedures



4. Complete reportingand documentation


Performance Criteria:

4.1 Comply with the organisation’s reporting requirements, including reporting observations to supervisor
4.2 Complete and maintain documentation according to organisation policy and protocols and using technology required in the workplace
4.3 Ensure any arrangements for follow up visits are recorded and implemented

Learning Outcomes

 On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

This unit of competency is delivered and assessed with the unit of competency ( Work with diverse people (CHCDIV001)

Some of the examples of learning activities are:

·         class exercises and discussions

·         practical demonstrations in a simulated environmen

·         peer learning

·         guest speakers

·         group discussions

·         independent assessment tasks which require research

·         practical placement

·      group activities and group discussions

Teaching Schedule

This unit of competency is delivered and assessed with the unit of competency  Work with diverse people (CHCDIV001)

Session 1

  • Workplace diversity
  • Identify and reflect on own social and cultural perspectives and biases
  • Work with awareness of  own limitations in self and social awareness
  • Appreciate diversity and inclusiveness and their beliefs
  • Read and interpret individual plan, goals and confirm required equipment, process and aids
  • Providing the appropriate assistance and equipment can play a significant role in supporting the independence of the older person or a person with a disability.
  • Confirm purpose and time of visit with the relevant person and prepare equipment resources and or documents required for the purpose of the visit.
  • Establish relationships in the home
  • The duty of care for carers in Aged Care and or Community services


Session 2

  • Responding to diversity/culture and age
  • Contribute to the development of workplace and professional relationships based on appreciation of diversity
  • Use work practices that make environment safe for all non-discriminatory attitude
  • Legislation
  • Effective strategies to communicate in the most efficient way possible
  • Health administration Act 1982
  • Deal with ethical dilemmas, behaviours of concern, possible abuse and or neglect in accordance with relevant policies and procedures
  • Legislation governing confidentiality
  • Recognising signs that may be indicators of abuse
  • Comply with organisations reporting requirements, including reporting observations to supervisor


Session 3

  • Communicating with assistance from a bilingual person
  • Negotiating cross-cultural conflict
  • Address any difficulties with appropriate people
  • How to overcome communication barriers

Learning Resources

Prescribed Texts


Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources. Students will need to purchase an RMIT polo top as uniform for placement

Overview of Assessment



This unit of competency is delivered and assessed with the unit of competency Work with diverse people (CHCDIV001)

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

The assessment tasks are as follows:

Task 1: Questions and answers

Task 2: Research questions

Task 3: Observation in either a simulated or workplace environment



If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teacher 

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks

This unit of competency is delivered and assessed with the unit of competency Work with diverse people (CHCDIV001)

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.


Task 1: Questions and answers -This task requires you to briefly answer 22 questions that relate to working within community care and some of the factors that need to be considered. There are also a number of questions which relate to working with people from culturally diverse backgrounds.

Task 2: Research questions -There are 12 questions that you are required to answer in your own words for this task. You will be required to think about working in the home and with with clients from diverse backgrounds and how you will respect and work with their cultural considerations.

Task 3: Observation in either a simulated or workplace environment -

 For this part of the assessment you will be observed either in a simulated environment (In class) or within your practical placement by the RMIT facilitator/assessor. You will be observed demonstrating the following points:

• Demonstrated that you have an understanding of the need for the use of suitable equipment, resources and facilities to assist or enable residents/clients to maintain independence.
• Able to demonstrate an understanding of individualised care plans and the use of any relevant equipment outlined in the care plan.
• You were able to describe and demonstrate what Personal Protective Equipment is and how and when it should be used.
• Able to show where to find the relevant organisations policy and procedures in relation to cultural diversity.
• Able to demonstrate good communication skills and respect for people from diverse backgrounds in residential and home and community care.
• Demonstrated a good working relationship with all co-workers including new arrivals from various world regions.


Assessment Matrix

Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.

Other Information

This is a Work Integrated Learning course in which you will complete a 120 placement in an organisation, undertaking the kinds of professional tasks you could expect in your work after graduation.

Police Check

You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and will need to pay the associated costs.


You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.




Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:


Cover Sheet for Submissions 
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.


It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.


Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.


Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing


Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  •  Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student’s work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93


Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:


Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Police Checks

Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check.

The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check.

Where required by the workplace, students shall provide a copy of their police check on request.

If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate:

-               advise the student of the outcome; and

-               discuss placement options with the student; and/or

-               provide program and career counselling.

RMIT will not store Police Checks on student files.


Early Termination of Placement

Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement.

Possible reasons for such decisions may include, but are not limited to

  • failure to follow processes required for safety

         breach of client or patient confidentiality

  • failure to comply with the instructions of supervisors
  • or other unprofessional behaviour

Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.

Course Overview: Access Course Overview