Course Title: Communicate and work in health or community services
Part A: Course Overview
Program: C3393 Certificate III in Dental Assisting
Course Title: Communicate and work in health or community services
Portfolio: Vocational Education
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
EMPL7091C |
City Campus |
TAFE |
155T Vocational Health and Sciences |
Face-to-Face or Internet or Workplace |
Term2 2016 |
Flexible Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
EMPL7091C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet or Workplace |
VE 2018 (All) |
EMPL7091C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet or Workplace |
VE 2019 (All) |
EMPL7091C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet or Workplace |
VE 2020 (All) |
EMPL7091C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet or Workplace |
VE 2021 (All) |
Course Contact: Sue Fatone
Course Contact Phone: +61 3 0341 1406
Course Contact Email: sue.fatone@rmit.edu.au
Course Description
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM005 Communicate and work in health or community services |
Elements: |
1. Communicate effectively with people 2. Collaborate with colleagues 3. Address constraints to communication 4. Report problems to supervisor 5. Complete workplace correspondence and documentation 6. Contribute to continuous improvement |
Learning Outcomes
On completion of this course, you will be able to;
- Communicate effectively with people
- Collaborate with colleagues
- Address constraints to communication
- Report problems to supervisor
- Complete workplace correspondence and documentation
- Contribute to continuous improvement
Overview of Assessment
You must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that you have:
demonstrated effective communication skills in 3 different work situations
clarified workplace instructions and negotiated timeframes with 2 colleagues
responded appropriately to 3 different situations where communication constraints were present
completed 2 written or electronic workplace documents to organisation standards
To be deemed competent you must demonstrate an understanding of all aspects required of the competency.
Regular attendance is necessary. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks and consist of theory and practical based tasks.