Course Title: Assist with administration in dental practice
Part B: Course Detail
Teaching Period: Term2 2016
Course Code: OFFC5318C
Course Title: Assist with administration in dental practice
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C3393 - Certificate III in Dental Assisting
Course Contact: Ms. Suzanne Dellas Fatone
Course Contact Phone: +61 3 9341 1406
Course Contact Email: sue.fatone@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Mr Nicholas Greer
Program Manager
Telephone: +61 3 9341 1420
Email nicholas.greer@rmit.edu.au
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Nil
Course Description
This unit of competency describes the skills and knowledge required for a dental assistant to assist the operator by managing appointments to suit the patient and the organisation, recording and reconciling payments, and maintaining patient records.
This unit applies to dental assistants who assist with administration in dental practice.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTDEN003 Assist with administration in dental practice |
Element: |
1. Communicate effectively with patients and other persons |
Performance Criteria: |
1.1 Greet patients and other visitors appropriately. 1.2 Make available an appropriate environment for the patient to complete medical, dental and financial details 1.3 Listen carefully and be sensitive to patient or carer’s point of view 1.4 Provide information to patient or carer appropriately and completely, using language that can be easily understood 1.5 Ensure patient or carer understands information provided to them 1.6 Show empathy and respect for patient or carer by being polite and avoiding negative comments |
Element: |
2. Respond appropriately to enquiries from patients and visitors |
Performance Criteria: |
2.1 Maintain personal dress and presentation 2.2 Operate communication equipment effectively 2.3 Respond to enquiries promptly, politely and ethically 2.4 Determine the purpose of an enquiry and the identity of the person and retrieve relevant records 2.5 Prioritise messages and record them legibly and accurately 2.6 Refer enquiries outside area of responsibility or knowledge to appropriate supervisor 2.7 Comply with organisation protocols for electronic communication with patients or carers 2.8 Maintain confidentiality of information relating to patients, staff and the dental practice or organisation |
Element: |
3. Allocate appointments appropriate to patient and organisation requirements |
Performance Criteria: |
3.1 Identify the patient’s appointment requirements 3.2 Seek agreement on an appointment time that meets the patient’s preferences and the organisation’s requirements 3.3 Apply knowledge of the patient management system to record details accurately and legibly using standard dental notation in the organisation’s appointment system 3.4 Provide a copy of appointment details to the patient 3.5 Monitor appointment schedules and notify patients and the oral health care team of any necessary changes within a suitable timeframe |
Element: |
4. Calculate and record basic financial transactions |
Performance Criteria: |
4.1 Complete petty cash vouchers accurately and account for all monies 4.2 Calculate correct fees 4.3 Apply Goods and Services Tax (GST) where appropriate in line with identified requirements 4.4 Validate cheques and process credit or debit card payments 4.5 Check and record legibly and accurately payments received 4.6 Provide the patient with a receipt |
Element: |
5. Handle cash and record financial transactions |
Performance Criteria: |
5.1 Balance accurately monies received against records of payment in accordance with organisation policies 5.2 Ensure cash is secured in an approved location 5.3 Respond to suspected breaches of security and take the appropriate action with minimum delay in accordance with organisation policies and procedures 5.4 Identify a record of bad debts and take appropriate action in accordance with organisation procedures 5.5 Follow organisation banking procedures correctly |
Element: |
6. Maintain patient records |
Performance Criteria: |
6.1 Access and prepare the correct patient files and make notation of the appropriate fees and diagnostic records 6.2 Enter information legibly and accurately in accordance with organisation procedures 6.3 Store patient dental records correctly, securely and confidentially 6.4 Maintain up-to-date, accurate, legible and complete records of laboratory work |
Element: |
7. Assist with patient recalls |
Performance Criteria: |
7.1 Apply knowledge of a patient recall system 7.2 Mark patient records with the relevant recall date as appropriate and as directed by the operator 7.3 Identify patients who are due for recall and notify them that an appointment is due 7.4 Follow-up with courtesy those patients who do not respond to a recall appointment request |
Learning Outcomes
Refer to Elements
Details of Learning Activities
A combination of learning activities will support student’s learning in this unit, such as
- Facilitator led classroom based lecture and or workshop using PowerPoint Presentations
- Demonstration and classroom discussion
- Facilitator led practical clinical demonstration
- Group discussions
- Participation in group activities based on simulated workplace exercises
- Online learning resources accessed via myRMIT Studies (BlackBoard)
- including online tests or quizzes
- Practical clinical practice, peer evaluation/feedback session
- Written classroom tasks
Teaching Schedule
This unit is scheduled for delivery for both Trainee Groups and Non Trainee Groups and the teaching schedule is per the timetable issued on Phase 1 Day1 and is also available on BlackBoard.
Please note that timetable is subject to change at the discretion of RMIT; In this event notification will be provided to your student email.
Learning Resources
Prescribed Texts
Bird. D. & Robinson D (2014) Torres & Ehrlich Modern Dental Assisting, 11th Ed. W.B. |
978-1-4557-7451-7 |
References
Other Resources
Students will be able to access course information and learning materials through myRMIT and may be provided with additional materials in class. Lists of relevant reference books, resources in the library and accessible Internet sites will be provided where possible. During the course, you will be directed to websites to enhance your knowledge and understanding of difficult concepts.
Overview of Assessment
Before the critical aspects of evidence are considered all prerequisites must be met.
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
Assessment | |
Assessment: Task 1 |
Simulated Practical Assessment |
Assessment: Task 2 |
Administration Portfolio
|
Assessment: Task 3 |
Workplace Assessment 1 |
Assessment: Task 4 |
Workplace Assessment 2 |
Assessment Mapping Matrix
Elements/Performance Criteria Covered |
Ass1 |
Ass 2 |
Ass 3 |
Ass 4 |
1.1 |
X |
|
X |
X |
1.2 |
X |
|
X |
X |
1.3 |
X |
|
X |
X |
1.4 |
X |
|
X |
X |
1.5 |
X |
|
X |
X |
1.6 |
X |
|
X |
X |
2.1 |
|
X |
|
|
2.2 |
|
X |
|
|
2.3 |
|
X |
X |
|
2.4 |
X |
|
X |
X |
2.5 |
X |
|
|
|
2.6 |
X |
|
|
|
2.7 |
X |
|
|
|
2.8 |
X |
|
X |
X |
3.1 |
X |
|
X |
X |
3.2 |
X |
|
X |
X |
3.3 |
|
X |
X |
X |
3.4 |
|
X |
X |
X |
3.5 |
X |
|
|
|
4.1 |
X |
|
|
|
4.2 |
X |
|
X |
X |
4.3 |
X |
|
X |
X |
4.4 |
X |
|
X |
X |
4.5 |
X |
|
X |
X |
4.6 |
X |
|
X |
X |
5.1 |
X |
|
X |
X |
5.2 |
X |
|
X |
X |
5.3 |
X |
|
|
|
5.4 |
X |
|
|
|
5.5 |
X |
|
|
|
6.1 |
X |
|
X |
X |
6.2 |
X |
|
X |
X |
6.3 |
X |
X |
X |
X |
6.4 |
X |
|
|
|
7.1 |
X |
X |
X |
X |
7.2 |
|
X |
X |
X |
7.3 |
X |
X |
X |
X |
7.4 |
X |
|
|
|
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.
Assessment Tasks
Assessment | |
Assessment: Task 1 |
Simulated Practical Assessment |
Assessment: Task 2 |
Administration Portfolio
|
Assessment: Task 3 |
Workplace Assessment 1 |
Assessment: Task 4 |
Workplace Assessment 2 |
Assessment Matrix
Other Information
Credit Transfer and/or Recognition of Prior Learning (RPL):
You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:
• Relevant
• Current
• Satisfies the learning/competency outcomes of the course
Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.
Study and Learning Support:
Study and Learning Centre (SLC) provides free learning and academic development advice to you. Services offered by SLC to support your numeracy and literacy skills are:
• Assignment writing, thesis writing and study skills advice
• Maths and science developmental support and advice
• English language development
Please refer to http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and Learning Support.
Disability Liaison Unit:
If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and support to complete your studies.
Please refer to http://www.rmit.edu.au/disability to find more information about services offered by Disability Liaison Unit.
Late Submission:
If you require an Extension of Submittable Work (assignments, reports or project work etc.) for seven calendar days or less (from the original due date) and have valid reasons, you must complete an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
The application must be lodged no later than one working day before the official due date. You will be notified within no more than two working days of the date of lodgement as to whether the extension has been granted.
If you seek an Extension of Submittable Work for more than seven calendar days (from the original due date), you must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than two working days after the official due date.
Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.
Special Consideration:
Please refer to http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration.
Plagiarism:
Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the university.
Please refer to http://www.rmit.edu.au/academicintegrity to find more information about plagiarism.
Email Communication:
All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.
Course Overview: Access Course Overview