Course Title: Communicate in the workplace

Part B: Course Detail

Teaching Period: VE 2017

Class Number: 3736

Class Section: D2

Course Code: GEDU6120C

Course Title: Communicate in the workplace

School: 350T Fashion & Textiles

Campus: Brunswick Campus

Program: C3394 - Certificate III in Clothing and Textile Production

Course Contact: Peter Bonnell

Course Contact Phone: +61 3 99259171

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will acquire the skills and knowledge required to receive, relay and record written and oral messages and to provide relevant information in response to requests within timelines.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

MSMSUP102 Communicate in the workplace


1 Receive and relay messages

Performance Criteria:

1.1 Confirm understanding of the message is correct 1.2 Accurately record the message 1.3 Relay message accurately to appropriate person or section within designated timelines


2 Interpret messages

Performance Criteria:

2.1 Clarify message if necessary 2.2 Take appropriate action 2.3 Respond to communication problems


3 Respond to request for information

Performance Criteria:

3.1 Acknowledge and understand the request for information 3.2 Access information from appropriate sources 3.3 Relay information to appropriate person or section in a manner appropriate for the receiver


4 Complete workplace forms

Performance Criteria:

4.1 Select appropriate form 4.2 Assemble information required for form 4.3 Complete workplace forms as required 4.4 Submit workplace forms as required

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 


Details of Learning Activities

Learning activities will include the following:

  • practical demonstrations in the production rooms
  • individual and class exercises to acquire and perfect demonstrated skills
  • group discussion and feedback sessions
  • independent project based work under simulated workplace conditions
  • Work practice at home including research
  • Blog/Wiki or other online discussion and participation


Depending on the group you have joined this program is delivered in the production rooms at RMIT's Brunswick Campus or in a community organisation. In both environments the intention is to provide a teaching space that simulates as much as possible workplace conditions.

Teaching Schedule



Communicate in the workplace

Home Work


Introduce Units/Semester


Terms and Definitions.





15 mins review and check homework and outline todays work


Discuss Australian Standards







Handout-RMIT=Workplace policies and procedures. Chain of command( Company Structures)

Garment life cycle (Pam Stecker book)

Research other workplace policies within the TCF Industry




15 mins review and check homework and outline todays work

Receive and relay messages

What is team work?


Work in stimulated environment

Discussion on team work




Work in stimulated environment of a Pattern making room


Research different Company Structures







15 mins review and check homework and outline todays work


Chain of command ( Company Structure) assessment



Professional Emails





15 mins review and check homework and outline todays work

Documentation used in TCF Industry

Research different documents used in TCF


Spec Sheet exercise



Complete Spec Sheet exercise






15 mins review and check homework and outline todays work

Complete test



Assembly plan and Quality Report.




Complete assembly plan and Quality Report.






Learning Resources

Prescribed Texts


Other Resources

The production rooms are equipped with one lockstitch sewing machine per learner complete with all necessary bobbins and other equipment, including different feet and  attachments for hemming etc.  

One overlocker per group is also provided and patterns. drawing rules, drawing Instruments, cutting equipment, small tools, machine oil and sundry items, cutting table, fabric, material, yarn and other resources.

The student is expected to arrange for the use of a lockstitich machine (a domestic machine is sufficient) for practice and work on projects at home between sessions and to put together an equipment kit for personal use during the delivery session and for homework. The kit will include clippers, bobbins and bobbin case, tape measure, pins etc. A lsit of items will be given at induction. (Alternatively an equipment kit can be purchased from the School).

The student will also need access to the use a smart phone or computer with internet connection in order to upload pictures of their completed work.

In addition there are extensive resource in RMIT's libraries and in particular at Brunswick's Fashion and Textile collection which is of great interest to the student studying clothing production. In addition the library provides guides and subject specialist help via Liaison Librarians.

Overview of Assessment

Assessment is ongoing throughout the course and will include activities to show theoretical understanding, practical demonstration and questioning. Full assessment briefs will be provided.

Create New VersionSuspend


Assessment Tasks

You will be assessed on an ongoing basis whilst you are working on your skills and whilst working on your projects and relevant feedback will be given to allow you to develop towards competency. In addition you will receive feedback from the teacher at the conclusion of each assessment task.

This course is assessed in accordance with competency-based assessment. To demonstrate competency in this course you will need to complete the following pieces of assessment to a satisfactory standard.


Task Name

Commencement Week

Assessment due


Terms and Definitions

Week 2

Week 2


Chain of Command (Company Stucture)

Week 4

Week 9



Week 14

Week 14

Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through the Program Coordinator.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:


Cover Sheet for Submissions:

You must complete and sign a submission cover sheet for every piece of submitted work, including online submissions.



Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises

It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.


Assessment Feedback: 

You will receive feedback on all your work.  Where relevant, this feedback will also include suggestions on how you can proceed to the next stage of developing your projects.


Student Progress:

Monitoring academic progress is an important enabling and proactive strategy designed to assist you in achieving your learning potential.


Adjustments to Assessment (eg. applying for an extension of time):

If you are unable to complete any piece of assessment satisfactorily by the due date, you can choose to apply for an adjustment to your assessment. RMIT University offers a range of adjustments designed to support you in your studies, including an extension of time to complete the assessment.


Academic Integrity and Plagiarism:

RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.


Credit Transfer and Recognition of Prior Learning:

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).

Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.

Recognition of Current Competency (RCC) RCC applies only if you have previously successfully demonstrated competence in a unit of competency, and now require to be reassessed to ensure that the competence is being maintained.

Please speak to your teacher if you wish to discuss applying for Credit Transfer, RPL, or RCC for the unit(s) of competency addressed in this course.

Course Overview: Access Course Overview