Course Title: Communicate in the workplace

Part B: Course Detail

Teaching Period: Term1 2020

Course Code: GEDU6120C

Course Title: Communicate in the workplace

Important Information:

This course is clustered with the following course for delivery and assessment:


RMIT Course name

National Code


Participate in environmentally sustainable work practices


School: 375T Vocational Design and Social Context

Campus: Brunswick Campus

Program: C3394 - Certificate III in Clothing and Textile Production

Course Contact: Peter Bonnell

Course Contact Phone: +61 3 99259171

Course Contact Email:

Name and Contact Details of All Other Relevant Staff 

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will acquire the skills and knowledge required to receive, give and record written and oral messages and to provide information when asked in the necessary time. 

It applies to workers who need to record messages, seek clarification, find needed information, pass information to other people and complete workplace documentation.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

MSMSUP102 Communicate in the workplace


1 Receive and relay messages

Performance Criteria:


Confirm understanding of the message is correct


Accurately record the message


Relay message accurately to appropriate person or section within designated timelines


2 Interpret messages

Performance Criteria:


Clarify message if necessary


Take appropriate action


Respond to communication problems


3 Respond to request for information

Performance Criteria:


Acknowledge and understand the request for information


Access information from appropriate sources


Relay information to appropriate person or section in a manner appropriate for the receiver


4 Complete workplace forms

Performance Criteria:


Select appropriate form


Assemble information required for form


Complete workplace forms as required


Submit workplace forms as required

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 


Details of Learning Activities

This unit is clustered with the following units: 

Participate in environmentally sustainable work practices 


Learning activities will include the following: 

practical demonstrations in the production rooms 

individual and class exercises to acquire and perfect demonstrated skills 

group discussion and feedback sessions 

independent project based work under simulated workplace conditions 

Work practice at home including research 

Blog/Wiki or other online discussion and participation 


Depending on the group you have joined this program is delivered in the production rooms at RMIT's Brunswick Campus or in a community organisation. In both environments the intention is to provide a teaching space that simulates as much as possible workplace conditions. 

Teaching Schedule



Communicate in the workplace 

Participate in environmentally sustainable work practices 

Home Work 

Introduce Units/Semester 

Terms and Definitions. 

Assessment Task 1: BRIEF 

Terms and Definitions 

Minor machine maintenance on overlocker, lockstitch machines- {clean oil feed dog and blunt blade} 

Read  section 1; 2 and 3 in the manual 

“Communication in the Workplace” 



15 mins review and check homework and outline todays work 


Assessment Task 1: IN CLASS TEST 

Terms and Definitions 


Discuss Australian Standards. 

Watch  a video on YOUTUBE 

“The story of stuff” 


Discussion on the Story of Stuff 

Discussion on the Story of Stuff 

The story of stuff 



RMIT - Workplace policies and procedures. Chain of command 

Garment life cycle (Pam Stecker book) 


RMIT - Workplace policies and procedures. Chain of command 


Assessment Task 2: BRIEF 

Chain of Command 

Research other workplace policies within the TCF Industry 



15 mins review and check homework and outline todays work 

Receive and relay messages 

Emails activity handout 



Emails activity 


Work in stimulated environment 

Sustainable Pattern Making & Sewing 




Work in stimulated environment of a Pattern making room 


Sustainable Pattern Making continued 


Read first section and research 2 websites from Manual –upload pictures from websites 



(Term break) 




15 mins review and check homework and outline todays work 






Chain of command assessment 

Handout sustainability manual 



Assessment Task 2: DUE DATE 

Chain of Command 


Assessment Task 3: BRIEF 

Sustainability Manual 



Read Manual on Sustainability 



Discuss Manual, Student’s to continue completing manual 

Continue completing manual 

Research information in manual 




15 mins review and check homework and outline todays work 

Discuss manual and report 

Continue completing manual 

Research information in manual 



Discuss manual and report 

Continue completing manual 

Research information in manual 



Discuss manual and report 


Continue completing manual 

Research information in manual 





15 mins review and check homework and outline todays work 

Assessment Task 3: DUE DATE 

Sustainability TEST 

Sight sustainability manual 





Spec Sheet exercise: pattern making skirt 




Pattern making bodice: 

Complete assembly plan and Quality Report. 







Learning Resources

Prescribed Texts


Other Resources

The production rooms are equipped with one lockstitch sewing machine per learner complete with all necessary bobbins and other equipment, including different feet and  attachments for hemming etc.   

One overlocker per group is also provided and patterns. drawing rules, drawing Instruments, cutting equipment, small tools, machine oil and sundry items, cutting table, fabric, material, yarn and other resources.  

The student is expected to arrange for the use of a lockstitich machine (a domestic machine is sufficient) for practice and work on projects at home between sessions and to put together an equipment kit for personal use during the delivery session and for homework. The kit will include clippers, bobbins and bobbin case, tape measure, pins etc. A lsit of items will be given at induction. (Alternatively an equipment kit can be purchased from the School). 

The student will also need access to the use a smart phone or computer with internet connection in order to upload pictures of their completed work. 

In addition there are extensive resource in RMIT's libraries and in particular at Brunswick's Fashion and Textile collection which is of great interest to the student studying clothing production. In addition the library provides guides and subject specialist help via Liaison Librarians. 

Overview of Assessment

Assessment is ongoing throughout the course and will include activities to show theoretical understanding, practical demonstration and questioning. Thee are three main assessments and full assessment briefs will be provided.

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Assessment Tasks

You will be assessed on an ongoing basis whilst you are working on your skills and whilst working on your projects and relevant feedback will be given to allow you to develop towards competency. In addition you will receive feedback from the teacher at the conclusion of each assessment task.  

This course is assessed in accordance with competency-based assessment. To demonstrate competency in this course you will need to complete the following pieces of assessment to a satisfactory standard. 



Task Name 

Commencement Week 

Assessment due 

Terms and Definitions 

Week 1 

Week 2 

Chain of Command 

Week 4 

Week 9 

Sustainability Manual & Test 

Week 9 

Week 14 


CA: Competency AchievedResults that apply to courses that are delivered and assessed in accordance with competency-based assessment are: 

 NYC: Not Yet Competent DNS: Did not Submit for Assessment 

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through the Program Coordinator. 

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: 


Cover Sheet for Submissions:  

You must complete and sign a submission cover sheet for every piece of submitted work, including online submissions. 



Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises  

It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully. 


Assessment Feedback:  

You will receive feedback on all your work.  Where relevant, this feedback will also include suggestions on how you can proceed to the next stage of developing your projects. 


Student Progress: 

Monitoring academic progress is an important enabling and proactive strategy designed to assist you in achieving your learning potential. 


Adjustments to Assessment (eg. applying for an extension of time): 

If you are unable to complete any piece of assessment satisfactorily by the due date, you can choose to apply for an adjustment to your assessment. RMIT University offers a range of adjustments designed to support you in your studies, including an extension of time to complete the assessment. 


Academic Integrity and Plagiarism: 

RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. 


Credit Transfer and Recognition of Prior Learning:  

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification). 

Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.  

Recognition of Current Competency (RCC) RCC applies only if you have previously successfully demonstrated competence in a unit of competency, and now require to be reassessed to ensure that the competence is being maintained.  

Please speak to your teacher if you wish to discuss applying for Credit Transfer, RPL, or RCC for the unit(s) of competency addressed in this course. 

Course Overview: Access Course Overview