Course Title: Communicate in the workplace

Part A: Course Overview

Program: C3395 Certificate III in Dry Cleaning Operations

Course Title: Communicate in the workplace

Portfolio: DSC Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

GEDU6120C

Brunswick Campus

TAFE

350T Fashion & Textiles

Face-to-Face or Workplace

Term2 2017

Course Contact: Peter Bonnell

Course Contact Phone: +61 3 99259171

Course Contact Email: peter.bonnell@rmit.edu.au



Course Description

In this course you will acquire the skills and knowledge required to receive, relay and record written and oral messages and to provide relevant information in response to requests within timelines.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

MSMSUP102 Communicate in the workplace

Elements:

1 Receive and relay messages

2 Interpret messages

3 Respond to request for information

4 Complete workplace forms


Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 


Overview of Assessment

Assessment is ongoing throughout the course and will include activities to show theoretical understanding, practical demonstration and questioning. Full assessment briefs will be provided.