Course Title: Communicate in the workplace

Part B: Course Detail

Teaching Period: Term2 2017

Course Code: GEDU6120C

Course Title: Communicate in the workplace

School: 350T Fashion & Textiles

Campus: Brunswick Campus

Program: C3395 - Certificate III in Dry Cleaning Operations

Course Contact: Peter Bonnell

Course Contact Phone: +61 3 99259171

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will acquire the skills and knowledge required to receive, relay and record written and oral messages and to provide relevant information in response to requests within timelines.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

MSMSUP102 Communicate in the workplace


1 Receive and relay messages

Performance Criteria:

1.1 Confirm understanding of the message is correct
1.2 Accurately record the message
1.3 Relay message accurately to appropriate person or section within designated timelines


2 Interpret messages

Performance Criteria:

2.1 Clarify message if necessary
2.2 Take appropriate action
2.3 Respond to communication problems


3 Respond to request for information

Performance Criteria:

3.1 Acknowledge and understand the request for information
3.2 Access information from appropriate sources
3.3 Relay information to appropriate person or section in a manner appropriate for the receiver


4 Complete workplace forms

Performance Criteria:

4.1 Select appropriate form
4.2 Assemble information required for form
4.3 Complete workplace forms as required
4.4 Submit workplace forms as required

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Details of Learning Activities

In general your training is contextualised according to the company’s production processes undertaken as a part of the trainees normal work duties.

Your tasks are selected for training and explanation of the task to be undertaken is given by the trainer and the correct procedure discussed. The task is demonstrated by the trainer and underpinning skills and knowledge are developed.

When the trainer is confident you are capable of undertaking the task safely you will then do the task. During this time your work would be monitored by the trainer and questioning and further instruction given.

You will also be given workplace based tasks and activities to complete and practice between visits. Any activities and work performed between visits are reviewed and further training is undertaken accordingly.

RMIT University learning resources are used to support your training.

Teaching Schedule

In general you will be taught by 6 means within a workplace training context:

1. Introduction and overview of course. Basics of skills required and course content 2 hours
2. Use of learning resources and basic skills development 2 hours
3. Workshop  hours
4. Complete manuals 4 hours
5. Supervised skill development to competency 10  hours
6. Consolidation of skills and assessment 2 hours

You will practice skills and understanding as a part of your workplace duties between sessions. Activities and work performed between visits are reviewed in the following session and further training is undertaken accordingly.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment is ongoing throughout the course and will include activities to show theoretical understanding, practical demonstration and questioning. Full assessment briefs will be provided.

Assessment Tasks

You will be assessed by observation as you demonstrate your ability to receive, relay and record written and oral messages and to provide relevant information in response to requests within timelines (you can check the performance criteria above for more details of these skills). You will be questioned for underpinning knowledge for all these operations.

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through the Program Coordinator.

Course Overview: Access Course Overview