Course Title: Communicate in the workplace
Part B: Course Detail
Teaching Period: Term1 2018
Course Code: GEDU6120C
Course Title: Communicate in the workplace
School: 350T Fashion & Textiles
Campus: Brunswick Campus
Program: C3395 - Certificate III in Dry Cleaning Operations
Course Contact: Peter Bonnell
Course Contact Phone: +61 3 99259171
Course Contact Email: peter.bonnell@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will acquire the skills and knowledge required to receive, relay and record written and oral messages and to provide relevant information in response to requests within timelines.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
MSMSUP102 Communicate in the workplace |
Element: |
1 Receive and relay messages |
Performance Criteria: |
1.1 Confirm understanding of the message is correct |
Element: |
2 Interpret messages |
Performance Criteria: |
2.1 Clarify message if necessary |
Element: |
3 Respond to request for information |
Performance Criteria: |
3.1 Acknowledge and understand the request for information |
Element: |
4 Complete workplace forms |
Performance Criteria: |
4.1 Select appropriate form |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
In general your training is contextualised according to the company’s production processes undertaken as a part of the trainees normal work duties.
Your tasks are selected for training and explanation of the task to be undertaken is given by the trainer and the correct procedure discussed. The task is demonstrated by the trainer and underpinning skills and knowledge are developed.
When the trainer is confident you are capable of undertaking the task safely you will then do the task. During this time your work would be monitored by the trainer and questioning and further instruction given.
You will also be given workplace based tasks and activities to complete and practice between visits. Any activities and work performed between visits are reviewed and further training is undertaken accordingly.
RMIT University learning resources are used to support your training.
Teaching Schedule
In general you will be taught by 6 means within a workplace training context:
1. Introduction and overview of course. Basics of skills required and course content 2 hours
2. Use of learning resources and basic skills development 2 hours
3. Workshop hours
4. Complete manuals 4 hours
5. Supervised skill development to competency 10 hours
6. Consolidation of skills and assessment 2 hours
You will practice skills and understanding as a part of your workplace duties between sessions. Activities and work performed between visits are reviewed in the following session and further training is undertaken accordingly.
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment is ongoing throughout the course and will include activities to show theoretical understanding, practical demonstration and questioning. Full assessment briefs will be provided.
Assessment Tasks
You will be assessed by observation as you demonstrate your ability to receive, relay and record written and oral messages and to provide relevant information in response to requests within timelines (you can check the performance criteria above for more details of these skills). You will be questioned for underpinning knowledge for all these operations.
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through the Program Coordinator.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: http://www1.rmit.edu.au/students
Cover Sheet for Submissions:
You must complete and sign a submission cover sheet for every piece of submitted work, including online submissions.
http://www.rmit.edu.au/staff/studentadmin/assessment/authorisation
Attendance:
Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises
It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.
Assessment Feedback:
You will receive feedback on all your work. Where relevant, this feedback will also include suggestions on how you can proceed to the next stage of developing your projects.
Student Progress:
Monitoring academic progress is an important enabling and proactive strategy designed to assist you in achieving your learning potential.
http://www1.rmit.edu.au/students/acadprogress
Adjustments to Assessment (eg. applying for an extension of time):
If you are unable to complete any piece of assessment satisfactorily by the due date, you can choose to apply for an adjustment to your assessment. RMIT University offers a range of adjustments designed to support you in your studies, including an extension of time to complete the assessment.
http://www1.rmit.edu.au/students/assessment/adjustment
Academic Integrity and Plagiarism:
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.
http://www1.rmit.edu.au/students/academic-integrity
Credit Transfer and Recognition of Prior Learning:
Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).
Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.
Recognition of Current Competency (RCC) RCC applies only if you have previously successfully demonstrated competence in a unit of competency, and now require to be reassessed to ensure that the competence is being maintained.
Please speak to your teacher if you wish to discuss applying for Credit Transfer, RPL, or RCC for the unit(s) of competency addressed in this course.
http://www1.rmit.edu.au/students/enrolment/credit
Course Overview: Access Course Overview