Course Title: Support relationships with carers and families

Part A: Course Overview

Program: C3400 Certificate III in Individual Support (Ageing, Home and Community)

Course Title: Support relationships with carers and families

Portfolio: DSC Portfolio Office

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term1 2019

Course Contact: Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to work positively with the carers and families of people using the service based on an understanding of their support needs.


This unit applies to workers across a range of community services contexts.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCCS025 Support relationships with carers and families


1.1 Assess and acknowledge the role and importance of carers and family members for the person 1.2 Work in a manner that recognises and supports carer's relationship with, and knowledge about, the person with support needs 1.3 Identify the knowledge and skills of the carer that complement the role of the worker 1.4 Involve carers and families in the design and delivery of the person's support services

2.1 Assess potential risks of change to the care relationship including any potential physical and psychological harm to carers and the person 2.2 Support the person, carer and family to identify and use strategies that maximise positive aspects of change and transition 2.3 Support carers, families and friends to maximise ongoing support and involvement in the life of the person

3.1 Respect the confidentiality and privacy of the carer, as well as the person with support needs 3.2 Identify and respond to the need for services required by the carer to support the care relationship with the person 3.3 Identify and respond to issues that may impact on the physical and emotional health and well being of the carer 3.4 Provide carers and families with information about carer support services

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Overview of Assessment

This unit of competency is co-delivered and assessed with:

  • CHCPAL001 Deliver care services using a palliative care approach
  • CHCAGE005 - Support people living with dementia

There will be three forms of assessment including knowledge quizzes, simulated assessments and practical assessments undertaken in the work place.


The assessment tasks are as follows:

Task 1: Knowledge quizzes

Task 2: Practical demonstration - Leisure and Health - Support one

Task 3: Practical demonstration - Leisure and Health - Support two

Task 4: Simulation Assessment - Palliative end of life