Course Title: Work with people with mental health issues

Part B: Course Detail

Teaching Period: VE 2021

Class Number: 1012

Class Section: WFV1

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: OHTH5919C

Course Title: Work with people with mental health issues

Important Information:

This course is delivered and assessed in a cluster with;

• CHCAGE001 - Facilitate the empowerment of older people •CHCCCS023 - Support independence and wellbeing •CHCCCS015 - Provide individualised support  

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C3401 - Certificate III in Individual Support (Ageing)

Course Contact: Gwen Cawsey

Course Contact Phone: +61 3 9925 4581

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.


This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCMHS001 Work with people with mental health issues


1. Establish respectful relationships with people with mental health issues

Performance Criteria:

1.1 Communicate in a way that develops and maintains respect, hope, trust and self-direction

1.2 Work in a way that reflects and prioritises the person’s right to self define and direct their own recovery

1.3 Recognise and respect the person’s social, cultural and spiritual differences

1.4 Support the person to understand and exercise their rights

1.5 Maintain confidentiality and privacy of the person within organisation policy and protocols


2. Determine the needs of people with mental health issues

Performance Criteria:

2.1 Gather and interpret information about the person’s needs from the person and other agreed sources

2.2 Identify and discuss with the person services and strategies that support empowerment and recovery

2.3 Support the person to express their own identity and preferences and avoid imposing own values and attitudes

2.4 Identify duty of care and dignity of risk considerations in collaboration with the person


3. Work with people with mental health issues to meet aspirations and needs

Performance Criteria:

3.1 Provide support that facilitates progress towards the person’s goals in collaboration with the person and their care network

3.2 Work in ways that uphold the person’s rights

3.3 Adapt service delivery within organisation policies and procedures to meet the person’s specific needs and requirements

3.4 Document interactions and services according to organisation policy and procedures

3.5 Respond promptly and supportively to people experiencing distress or crisis

3.6 Work within the limits of own knowledge, abilities and work role and make referrals to other services as indicated by the person’s needs

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks. Note: All learning activities are delivered via remote learning in Semester 1 and 2, 2020.

Teaching Schedule

Session 1

  • Develop relationships with older people
  • Recognising and respecting older people’s social, cultural and spiritual differences
  • Confidentiality and privacy
  • Identify physical and social enablers and disables impacting on health outcomes and quality of life


Session 2

  • Recognise and support individual differences
  • Consider the person’s individual needs, stage of life, development and strengths when engaging in support activities
  • Work with the person to identify actions and activities that support the individualised plan and promote the person’s independence and rights to make informed decision-making
  • Recognise, respect and accommodate the person’s expressions of identity and sexuality as appropriate in the context of their age or stage of life


Session 3

  • Respect individual differences to ensure maximum dignity and privacy when providing support
  • Deliver services ensuring the rights of the older person are upheld
  • Assist the person to identify opportunities to utilise their strengths, while communicating the importance of using available support when required
  • Encourage the person to adopt a shared responsibility for own support as a means of achieving better health outcomes and quality of life


Session 4

  • Identify and discuss services which empower the older person
  • Monitor own work to ensure the required standard of support is maintained
  • Identify aspects of the individualised plan that might need review and discuss with supervisor
  • Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and report to an appropriate person
  • Assist the person to access other support services and the complaints mechanisms as required


Session 5

  • Provide support that allows the person to self manage their own service delivery as appropriate
  • Promote and encourage daily living habits that contribute to healthy lifestyle
  • Identify breaches of human rights and respond appropriately
  • Identify hazards and report according to organisation procedures


Session 6

  • Identify and respond to situations of potential or actual risk within scope of own role and report to supervisor as required
  • Complete and maintain documentation according to organisation policy and protocols
  • Discuss situations of risk or potential risk associated with ageing
  • Store information according to organisation policy and protocols


Session 7

Practice session pre-placement -1

Session 8

Practice session pre-placement- 2

Session 9

Practice session pre-placement-3

Session 10

Practice session pre-placement-4


Learning Resources

Prescribed Texts


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
The Study Support Hub
English for uni workshops

Overview of Assessment

Assessments will include a combination of tasks including knowledge questions and case study analysis.

Assessment Tasks

Task 1 - Short answer knowledge questions

Task 2 - Practical demonstration  organise, provide and monitor support services

Task 3 -practical demonstration  provide individualised services in ways that support independence.

Task 4 -practical demonstration assist 3 aged care residents to carry out a desired activity

Task 5 -practical demonstration establish relationships, clarify needs,

Task 6 - practical demonstration ability to establish relationships, clarify needs

Task 7 - practical demonstration capacity to support people with co-existing mental health and alcohol and other drugs issue

Task 8 - practical demonstration This practical assessment will allow you to demonstrate that you have provided 120 hours of direct support work


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency.

 The assessment matrix is located in Canvas, at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Course Overview: Access Course Overview