Course Title: Perform internal/external customer service
Part A: Course Overview
Program: C4131 Certificate IV in Technology (Computing)
Course Title: Perform internal/external customer service
Portfolio: SEH Portfolio Office
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
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Course Contact: Fiona Campbell Hicks
Course Contact Phone: +61 3 9925 4536
Course Contact Email: fiona.campbellhicks@rmit.edu.au
Course Description
Perform internal/external customer service
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
MEM16.4AA Perform internal/external customer service |
Elements: |
Action customer requirements Identify customer requirements |
Learning Outcomes
Overview of Assessment
The student must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
Assessment will incorporate a variety of methods including technical requirements documentation, homework and in class exercises, written tests, practical problem solving exercises, presentations and practical tests. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.