Course Title: Communicate effectively with clients
Part A: Course Overview
Program: C4205 Certificate IV in Neurophysiology Technology
Course Title: Communicate effectively with clients
Portfolio: SEH Portfolio Office
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
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Course Contact: Veemita Kaul
Course Contact Phone: +61 3 9925 4662
Course Contact Email: veemita.kaul@rmit.edu.au
Course Description
This course covers the skills required by Neurophysiology technicians to establish and maintain effective communication with the client throughout all interactions and provide basic counselling as required and as appropriate to facilitate the treatment or health service being provided.
Pre-requisite Courses and Assumed Knowledge and Capabilities
There are no pre-requisites and co-requisites for this course.
National Competency Codes and Titles
National Element Code & Title: |
HLTCOM404B Communicate effectively with clients |
Elements: |
Provide effective response to client enquiries Respond effectively to difficult or challenging behaviour Use basic counselling skills as required to facilitate treatment Establish professional relationship with the client |
Learning Outcomes
Overview of Assessment
The assessment will involve online discussion board Journals, Practice Manual and workplace performance statement.