Course Title: Communicate effectively with clients

Part A: Course Overview

Program: C4205 Certificate IV in Neurophysiology Technology

Course Title: Communicate effectively with clients

Portfolio: SEH Portfolio Office

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Veemita Kaul

Course Contact Phone: +61 3 9925 4662

Course Contact Email:

Course Description

This course covers the skills required by Neurophysiology technicians to establish and maintain effective communication with the client throughout all interactions and provide basic counselling as required and as appropriate to facilitate the treatment or health service being provided.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites and co-requisites for this course.

National Competency Codes and Titles

National Element Code & Title:

HLTCOM404B Communicate effectively with clients


Provide effective response to client enquiries

Respond effectively to difficult or challenging behaviour

Use basic counselling skills as required to facilitate treatment

 Establish professional relationship with the client

Learning Outcomes

Overview of Assessment

The assessment will involve online discussion board Journals, Practice Manual and workplace performance statement.