Course Title: Administer a practice

Part B: Course Detail

Teaching Period: Term2 2009

Course Code: OFFC5189C

Course Title: Administer a practice

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4207 - Certificate IV in Optical Dispensing

Course Contact: Timothy Haigh

Course Contact Phone: +61 3 9925 4846

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the skills and knowledge required to provide administration for a clinical health practice according to the size and scale of the business.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTCOM405B Administer a practice


Administer personnel management strategies

Performance Criteria:

4.1    Follow human resource strategies
4.2    Administer payroll and employee records
4.3    Follow diversity guidelines


Conduct financial administration

Performance Criteria:

2.1    Administer financial procedures of the business
2.2    Maintain systems for financial documentation
2.3    Record information for financial reports is recorded


Establish and maintain administrative systems

Performance Criteria:

1.1    Identify and perform routine tasks
1.2    Follow policies and procedures are followed
1.3    Use resources appropriately
1.4    Establish administrative systems


Follow practice management strategies

Performance Criteria:

3.1    Follow operational strategies
3.2    Follow marketing strategies
3.3    Attend meetings are attended
3.4    Monitor stock levels and supplies
3.5    Comply with statutory and regulatory requirements

Learning Outcomes

Details of Learning Activities

1: Read topic one in the Learner Guide.  Upon completion of topic one complete the self-assessment checklist from the learner guide.  Once you have done this progress to topic top etc.
2:  Once you have read all of the topics and completed the self-assessments you are ready to do the online self-assessment.  Please note that this is not an assessment task.  The self-assessment will check your level of understanding of the unit and provide you with some feedback.
3: Refer to the Learning and assessment guide item 12.  Familiarise yourself with the content.

Teaching Schedule

Topic 1: Establish and maintain administrative systems
Topic 2: Conduct financial administration
Topic 3: Follow practice management strategies
Topic 4: Administer personnel management strategies

Learning Resources

Prescribed Texts


Other Resources

1. Learner guide HLTCOM405B
2. Learning and Assessment Guide – Year 2
3. Additional learning materials available through the Learning Hub
4. RMIT Library (
5. Software programs including:
Sunix software
7.  For more information about the regulations and legal responsibilities of administering an optical practice refer to:

Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, submission of your learning and assessment guide and assignments.

Assessment Tasks

Before attempting any of the below assessment tasks ensure that you agree with all self-assessment checklists in the learner guide and that you have completed the online self-assessment quiz.

1.  Complete the online test titled HLTCOM405B.  This test consists of completing a series of 10 online questions.  These questions may consist of true or false, multiple choice, short answer questions etc.  In order to pass you need to answer seven or more correct (7 out of 10).  You must pass this prior to completing assessment task 2.

2.  Refer to your learning and assessment guide (LAG) and carefully read item 12.  An RMIT University assessor will assess you on item 12 during a work-based assessment and during your compulsory attendance at blocks in year one.  In addition your assessor will include a range of verbal questions to ask during these assessments.  In addition an RMIT University assessor may talk to your employer.

3.  At the end of the semester you will be required to complete a 60-minute online examination, which will be posted online for one week (you will be notified shortly).  Please note that this examination will cover HLTCOM405B, HLTOPD404A, HLTOPD403A, and HLTOPD402A and you will only be allowed to attempt it once.  This examination will include short answers, true or false, multiple-choice, equations and other types of questions.  You will know at the end of this test if you have passed.  The pass mark is 70%.  

Please note that you will need to demonstrate competency in all 3 of these assessment tasks in order to achieve competency for this unit.

Assessment Matrix

Course Overview: Access Course Overview