Course Title: Dispense optical appliances and services

Part B: Course Detail

Teaching Period: Term2 2010

Course Code: OPSC5043C

Course Title: Dispense optical appliances and services

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4207 - Certificate IV in Optical Dispensing

Course Contact: Timothy Haigh

Course Contact Phone: +61 3 9925 4846

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

The following competency unit should be undertaken before or with this unit:
• HLTOPD401A Work effectively in the ophthalmic industry

Course Description

This unit of competency describes the skills and knowledge required to dispense optical appliances and services.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTOPD403A Dispense optical appliances and services


Complete the transaction

Performance Criteria:

3.1    Complete financial transaction in accordance with relevant policies and procedures
3.2    Complete records in accordance with relevant policies and procedures
3.3    Present and store records in accordance with organisation and legal requirements
3.4    Complete documentation in accordance with organisation requirements and with industry standards


Establish a positive relationship with the client

Performance Criteria:

1.1    Review prescription or customer record and explain procedures to the client
1.2    Determine client’s needs and expectations
1.3    Give client the opportunity to ask questions and discuss concerns
1.4    Gain informed consent from client where applicable
1.5    Identify and meet special needs of client
1.6    Maintain confidentiality of client information
1.7    Build rapport with the client
1.8     Communicate clearly with the client throughout the discussion
1.9    Provide feedback to the client
1.10    Involve the client in the decision making process


Fit optical appliances to client

Performance Criteria:

2.1    Interpret prescription to determine the product most suited to the client’s needs
2.2    Neutralise spectacles and take measurements
2.3    Determine the style and performance requirements of the optical appliance in consultation with the client and in accordance with manufacturer’s recommended procedures and industry best practice
2.4    Explain to the client how the optical appliance will meet the client’s visual, functional and cosmetic needs
2.5    Take special needs of client into account in the fitting of optical appliances
2.6    Adjust frames to client to optimise visual performance
2.7    Ensure optical appliances meet acceptable hygiene standards
2.8    Instruct client on correct use and care of appliance
2.9    Give the client the opportunity to voice concerns in relation to optical appliance


Provide follow up service to client

Performance Criteria:

4.1    Recommend client follow up
4.2    Modify fit as required
4.3    Review client outcomes and compare to client’s goals
4.4    Provide information in relation to additional support services are provided to the client

Learning Outcomes

Details of Learning Activities

1: Read topic one in the Learner Guide.  Upon completion of topic one complete the self-assessment checklist from the learner guide.  Once you have done this progress to topic top etc.
2:  Once you have read all of the topics and completed the self-assessments you are ready to do the online self-assessment.  Please note that this is not an assessment task.  The self-assessment will check your level of understanding of the unit and provide you with some feedback.
3: Refer to the Learning and assessment guide items 6, 10, 11, and 12.  Familiarise yourself with the content.

Teaching Schedule

Topic 1: Establish a positive relationship with the clients
Topic 2: Fit optical appliances to client
Topic 3: Complete the transaction
Topic 4: Provide follow up service to client

Learning Resources

Prescribed Texts


Other Resources

1. Learner guide HLTOPD404A
2. Learning and Assessment Guide – Year 2
3. Essential knowledge: Visual physiology, Light, Prism, Spherical Lenses, Astigmatic Lenses, Lens Design, Mutifocal Lenses, Contact Lenses
4. Additional learning materials available through the Learning Hub
5. RMIT Library (

Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, submission of your learning and assessment guide and assignments.

Assessment Tasks

Before attempting any of the below assessment tasks ensure that you agree with all self-assessment checklists in the learner guide and that you have completed the online self-assessment quiz.

1.  Complete the online test titled HLTOPD403A.  This test consists of completing a series of 10 online questions.  These questions may consist of true or false, multiple choice, short answer questions etc.  In order to pass you need to answer seven or more correct (7 out of 10).  You must pass this prior to completing assessment task 2.

2.  Refer to your learning and assessment guide (LAG) and carefully read items 6, 10, 11, and 12.  An RMIT University assessor will assess you on items 6, 10, 11, and 12 during a work-based assessment and during your compulsory attendance at blocks in year one.  In addition your assessor will include a range of verbal questions to ask during these assessments.  In addition an RMIT University assessor may talk to your employer.

3.  At the end of the semester you will be required to complete a 60-minute online examination, which will be posted online for one week (you will be notified shortly).  Please note that this examination will cover HLTCOM405B, HLTOPD404A, HLTOPD403A, and HLTOPD402A and you will only be allowed to attempt it once.  This examination will include short answers, true or false, multiple-choice, equations and other types of questions.  You will know at the end of this test if you have passed.  The pass mark is 70%.  

Please note that you will need to demonstrate competency in all 3 of these assessment tasks in order to achieve competency for this unit.

Assessment Matrix

Course Overview: Access Course Overview