Course Title: Work effectively with others

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: EMPL5247C

Course Title: Work effectively with others

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4208 - Certificate IV in Massage Therapy Practice

Course Contact: Priya Atkinson

Course Contact Phone: +61 3 9925 4212

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 15

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This course is delivered concurrently with the following units of competency
HLTREM401B    Work within a massage Framework
HLTCOM408B    Use Specific Health Terminology to Communicate Effectively
HLTCOM406B    Make Referrals to other Health Care Professionals when Appropriate
HLTHIR301A    Communicate and Work Effectively in Health
HLTHIR501A    Maintain an Effective Health Work Environment
CHCORG28A    Reflect and Improve Upon Professional Practice
HLTHIR501A    Implement &  Monitor Compliance with Legal & Ethical Requirements
HLTREM510A    Provide Specialised Remedial Massage treatment

Course Description

This unit covers the skills and knowledge required to work in a group environment such as promoting team commitment and cooperation and supporting team members. The course centers around the learners participation in the Remedial Massage Student Clinic, and involves some additional face to face and online learning.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBCMN204A Work effectively with others


1.    Develop effective workplace relationships 

Performance Criteria:

1.1    Responsibilities and duties are undertaken in a positive manner to promote cooperation and good relationships
1.2    Assistance is sought from workgroup members when difficulties arise and addressed through discussions
1.3    Constructive feedback provided by others in the workgroup is encouraged, acknowledged and acted upon
1.4    Differences in personal values and beliefs are respected and their value acknowledged in the development of relationships


2.    Contribute to workgroup activities

Performance Criteria:

2.1    Support is provided to team members to ensure workgroup goals are met
2.2    Constructive contributions to workgroup goals and tasks are made according to organisational requirements
2.3    Information relevant to work is shared with workgroup to ensure designated goals are met
2.4    Strategies/opportunities for improvement of the workgroup are identified and planned in liaison with workgroup

Learning Outcomes

Details of Learning Activities

This unit is delivered in the subject cluster: Business & Communication for Clinical Practice.  Students will have a variety of face to face, online and work-based learning activities, including a fortnightly shift in the Student Massage Clinic at RMIT University.

Teaching Schedule

This unit is delivered in the subject cluster: Business & Communication for Clinical Practice. Along with the lesson schedule below, students are also required to attend a fortnightly clinic shift.  The clinic roster is available on the learning hub.

15/2/11Subject OverviewIntroduction to learning and assessment requirements.
21/2/11  What is Massage?History, Philosophy & Development of the Massage Industry
28/2/11Health TerminologyOnline: Terminology used in Health Practice
7/3/11  Clinical Practice SkillsPreparation for first clinic shift & Basic Clinic Administration
21/3/11Law & Ethics in Clinical PracticeLegal Requirements for Remedial Massage, Consent, Client Rights & Privacy
28/3/11The role of RM TherapistsOnline: Job role, regulations & requirements, working professionally & communicating via technology.
4/4/11Communication Skills 1Sending & Receiving messages
11/4/11Referring your PatientWhen to refer, who to refer to and how to do it.
18/4/11Ethical PracticeOnline: Introduction to ethical responsibilities
9/5/11Communication Skills 2Barriers to Effective Communication & Roll Plays
16/5/11Communication Skills 3Online: Managing Conflict
30/5/11Client BehaviorsIdentifying challenging client behaviors and understanding how to manage them

Learning Resources

Prescribed Texts


Other Resources

Learning materials for this unit are available on the learning hub, in the subject folder "Business & Communication for Clinical Practice".
From time to time you will be asked to access other resources, including websites and journals. Information on these additional resources will be published on the learning hub.

Overview of Assessment

Assessment of this unit centers around the learners participation in the Remedial Massage Student Clinic.  The assessee must provide evidence of application of relevant essential knowledge as well as skills, and consistency of performance should be demonstrated over the required range of situations relevant to the particular workplace.
Learners may also be required to demonstrate competency through completion of a range of assessments including;  quizzes, practical demonstration, submission of learning and assessment guide and assignments. Achieving competency in each assessment is required to achieve competency for the unit.

Assessment Tasks

Please Note:

  • This unit is assessed in conjunction with others in the subject Business & Communications for Clinical Practice. 
  • In order to successfully complete this unit, you must be assessed as competent for each the of the assessment items detailed below.
  • Complete details, including assessment criteria, for each of the assessment tasks outlined below will be provided on the learning hub
Task 1: Successful Completion of Clinic Shifts:
Each student is required to successfully complete all 15 rostered clinic shifts (signed off by the clinic supervisor). 

Task 2: Reflective Journal:
Each student is required to complete a reflective journal on their experiences in clinic. Journals are to be printed and submitted in a plastic pocket by 30th May, 2011

Task 3: Clinical Practice Portfolio:
Students are required to collate a folio of their learning materials and activities.  Throughout the year class notes will contain learning activities for students to complete. Responses to each of these activities must be submitted as a hard copy, with notes printed and placed in a folder.  This folder should contain all subject notes, including completed learning activities, and will be submitted on 30th May, 2011

Assessment Matrix

Course Overview: Access Course Overview