Course Title: Allocate treatment appointments according to priority
Part A: Course Overview
Program: C4209 Certificate IV in Dental Assisting
Course Title: Allocate treatment appointments according to priority
Portfolio: SEH Portfolio Office
Nominal Hours: 10
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
DENT5279C |
City Campus |
TAFE |
155T Vocational Health and Sciences |
Face-to-Face or Workplace |
Term2 2012, Term1 2013 |
Course Contact: Eleanor Schroeder
Course Contact Phone: +61 3 9341 1412
Course Contact Email: eleanor.schroeder@rmit.edu.au
Course Description
This unit of competency HLTDA416B Allocate treatment appointments according to priority and provides you with the skills and knowledge to “Provide an effective and efficient triaging service for clients seeking emergency dental care”.
Pre-requisite Courses and Assumed Knowledge and Capabilities
This unit must be assessed after successful achievement of pre-requisites:
- HLTAMBFC301C Communicate with clients and colleagues to support health care
- HLTFA301C Apply first aid
National Competency Codes and Titles
National Element Code & Title: |
HLTDA416B Allocate treatment appointments according to priority |
Elements: |
1. Obtain and record client data 1.1 Actively encourage clients to provide complete information without embarrassment or hesitation
2. Establish priority level of care 2.1 Advise immediately operator or an appropriate person if a client may be at risk
3. Communicate options available to clients and carers 3.1 Assist with the management of client expectations regarding waiting times for emergency care
|
Learning Outcomes
To actively encourage clients to provide complete information without embarrassment or hesitation
To record relevant information accurately and legibly
To assist clients and/or carers to complete data forms as required
To check accuracy of information with the client or where appropriate carer/guardian
To collate charts and records for operator
To maintain client confidentiality
To advise immediately operator or an appropriate person if a client may be at risk
To advance the level of priority for clients who require immediate attention
To identify clients who are given priority but do not require referral to an oral surgeon or other hospital specialist
To identify clients who present with pain but do have a risk of serious medical or dental complication
To assist with the management of client expectations regarding waiting times for emergency care
To manage questions in relation to the emergency visit To provide guidance to clients who are not in pain and present for non-urgent treatment
To facilitate alternative non-urgent dental services
Overview of Assessment
To successfully complete the unit of competency the student must complete and submit the following:
- Self-assessment form
- Third Party Evidence form completed by the Workplace Supervisor
- Case Study