Course Title: Allocate treatment appointments according to priority

Part A: Course Overview

Program: C4209 Certificate IV in Dental Assisting

Course Title: Allocate treatment appointments according to priority

Portfolio: SEH Portfolio Office

Nominal Hours: 10

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

DENT5279C

City Campus

TAFE

155T Vocational Health and Sciences

Face-to-Face or Workplace

Term2 2012,
Term1 2013

Course Contact: Eleanor Schroeder

Course Contact Phone: +61 3 9341 1412

Course Contact Email: eleanor.schroeder@rmit.edu.au



Course Description

 

This unit of competency HLTDA416B Allocate treatment appointments according to priority and provides you with the skills and knowledge to “Provide an effective and efficient triaging service for clients seeking emergency dental care”.
 

Pre-requisite Courses and Assumed Knowledge and Capabilities

 

This unit must be assessed after successful achievement of pre-requisites:

  •         HLTAMBFC301C Communicate with clients and colleagues to support health care
  •         HLTFA301C Apply first aid



National Competency Codes and Titles

National Element Code & Title:

HLTDA416B Allocate treatment appointments according to priority

Elements:

 

1. Obtain and record client data

1.1 Actively encourage clients to provide complete information without embarrassment or hesitation
1.2 Record relevant information accurately and legibly
1.3 Assist clients and/or carers to complete data forms as required
1.4 Check accuracy of information with the client or where appropriate carer/guardian
1.5 Collate charts and records for operator
1.6 Maintain client confidentiality

 

2. Establish priority level of care

2.1 Advise immediately operator or an appropriate person if a client may be at risk
2.2 Advance the level of priority for clients who require immediate attention
2.3 Identify clients who are given priority but do not require referral to an oral surgeon or other hospital specialist
2.4 Identify clients who present with pain but do have a risk of serious medical or dental complication

 

3. Communicate options available to clients and carers

3.1 Assist with the management of client expectations regarding waiting times for emergency care
3.2 Manage questions in relation to the emergency visit
3.3 Provide guidance to clients who are not in pain and present for non-urgent treatment
3.4 Facilitate alternative non-urgent dental services
 


 


Learning Outcomes

 

To actively encourage clients to provide complete information without embarrassment or hesitation
To record relevant information accurately and legibly
To assist clients and/or carers to complete data forms as required
To check accuracy of information with the client or where appropriate carer/guardian
To collate charts and records for operator
To maintain client confidentiality
To advise immediately operator or an appropriate person if a client may be at risk
To advance the level of priority for clients who require immediate attention
To identify clients who are given priority but do not require referral to an oral surgeon or other hospital specialist
To identify clients who present with pain but do have a risk of serious medical or dental complication
To assist with the management of client expectations regarding waiting times for emergency care
To manage questions in relation to the emergency visit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 To provide guidance to clients who are not in pain and present for non-urgent treatment
To facilitate alternative non-urgent dental services
 


Overview of Assessment

 

To successfully complete the unit of competency the student must complete and submit the following:

  • Self-assessment form
  • Third Party Evidence form completed by the Workplace Supervisor
  • Case Study